Airport Hotels, Seletar (XSP)

"Clean room friendly staff easy access to everything"

"Great location, the staff is helpful and attentive. The breakfast is great"

"Stunning communal areas but dated rooms The lobby and pool areas are great but I felt there was a lot lacking in terms of warmth of customer service The kids soft play is SGD45 for 3 hour even for hotel guests, the Splash waterpark area is limited to one morning or afternoon per accomodation night. None of these limitations are made clear at booking despite those areas being advertised as bonuses for families Staff felt undertrained with different answers given for the same questions. Including a request for a glass of milk for a child being SGD 10. Perplexing to say the least It is a nice hotel and looks the part on arrival but it's without warmth of customer service "

"Complimentary extended stay after check out time. Pool regulation should be carried out as people were jumping into the pool with normal clothing which is very unhygienic. New weights machines require in the gym. Breakfast people standing eating and drinking by the buffet. Foodstuff on the chairs and floor in salt and pepper restaurant."

"My room was downgraded but not discounted. The manager said we do not have more room for what you booked. This once a luxury hotel is badly managed these days, cleaning does not have enough people so at 4 PM your room is still not cleaned and tidiness generally failing having hair in the bathroom and white towels being yellow . I like the location being of a part of a mall, however my loyalty is over. For such money you can do much better in Singapore! "

"Great spacious room. Well lit. Work space useable. Stayed in the Premier tower. Breakfast included. Continuous refreshment and late afternoon cocktails and snacks…that substitute for a light dinner(!)"

"we have high expectation of the banyan tree brand and have stayed in their hotels in Phuket and KL. however, the resort in Singapore, supposing HQ, was somewhat disappointing. First the plus, the onsite staff is excellent and helpful. our rainforest room is big, nicely design, good layout and with excellent built quality. Most disappointing are unresponsive reservation and buffet breakfast that doesn’t tally and below expectation of a with a 5 -star resort. Having booked our stay with our trusted hotels.com, some queries and requests for info sent to the hotel went unanswered and we have to waste time calling up the hotel. A few day before checking in, we were sent a long e-form through whatsapp for filling in. I must have stayed over a hundred hotels in the past 40 years but have not encountered this. While from the hotel’s point of view, it saves them time but as a customer buying service, this did not make sense - we paid for 5-star service and expect likewise. We stayed for 2-night, the breakfast is the worst of all equivalent grade hotel. While there is a wide variety and choice, the quality is poor and food lacks flavour. Examples, the bacon is paper thin and feel like eating a sheet of salt, laksa comes with 10% of oil on top, lemak curry chicken comes with thick sauce but taste like the curry powder is not fried like Japanese curry, porridge is lukewarm, etc. there is also a shortage of baby chairs. "

"Excellent breakfast buffet with international foods."

"Great breakfast. New hotel so everything is clean and fresh. Excellent location. Lots to see and do close by or public transport is close."