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"WE LOVED HOW SPACIOUS THE ROOM WAS"

"I had high hopes for this place because the location is nice, the view is beautiful, and it’s very budget-friendly. Unfortunately, our experience was disappointing mainly because of the service. We arrived a little past 4 PM, which is the official check-in time, but were told that our room was still not ready. We had just come from a long trip, and my friend even flew in from Canada, so we were already exhausted. The staff asked us to wait about 35 minutes, which we understood—but it ended up taking more than an hour, and our room was still not ready. What made it worse was that many other guests were in the same situation. Instead of handling things professionally, the front desk staff seemed irritated and even rude toward upset guests. There was no sense of urgency or compassion, which was very disappointing. Considering it was a weekend with a concert event nearby, this situation should have been anticipated and better managed. Proper preparation could have avoided this kind of inconvenience for guests. To be fair, the security guards and some of the staff were friendly and helpful. However, the front desk experience really left a bad impression. Even during checkout, the staff still came across as unfriendly. Also the place is old and elevator was sooooo slow. Overall, I would not recommend staying here. There are many other budget-friendly options in the area with better service and more accommodating staff."

"Wish they had toiletries (toothpaste, daily hygiene, and grooming) available in the bathroom."