Search Hotels Near Royal Village Shopping Center, Cozumel

"The room was spotless and the grounds were lovely. The beach was gorgeous and you can snorkel from the beach. The staff were excellent, friendly, helpful, very attentive. The close proximity to town was nice. I highly recommend this property. "

"We chose Casa del Mar this time to be away from the downtown area but still have restaurants etc nearby. The location was absolutely perfect. The staff was wonderful - very friendly and helpful. We also loved the pool and beach area. (Hot tub was too hot though!) Our biggest complaint is the wi-fi - it was incredibly weak. It was such a source of stress for us that it will probably keep us from returning to the resort. We had weak cell service (Verizon) and with basically no wifi we had such a hard time using our phones even for local things - checking restaurant websites, making reservations - not to mention a flight cancellation emergency. We also thought the mattresses were too firm, but I had seen this in other reviews so was kind of expecting it. Also, the bathrooms all vent to the hallway so you hear a lot of noise from other rooms - tv’s at night, people talking, taking showers. It does help a bit to keep your bathroom door closed. I really wanted to love this place as the staff and location are so great, but unfortunately I think we will find a new place to stay next time. "

"We received a complimentary upgrade through Expedia so we had a Great ocean View. We have stayed here numerous times but I must say the food was better than it has ever been. Great location and a beautiful resort "

"The pool was very nice but is in need of work. Tiles coming off and tiles missing. Paint around the pool comes off on your bathing suit or back of your thighs. Rooms are clean but dated. Staff the majority are very nice. "

"Room smelt like sewage for most of our trip… wish it had a walk in beach area. But overall love this hotel!"

"Yea"

"It was a two sided review. First, I was put in a room that was at the back of the property that the view was into some bushes that I looked through to see a tennis court. Not the garden property view what is advertised. Then no restaurant as advertised on their website, it was closed. Then the advertised and pictured beach wasn’t a beach, it apparently belongs to a closed hotel and a guard who chased me off to a totally rocky area. After my initial review I was upgraded on the second day to a very nice room that met all expectations and more. So the room was very nice, the property is beautiful and I enjoyed my stay. Unfortunately the restaurant and lack of beach was disappointing."

"The room is old and needs updating The staff was great Nice pool but very loud and a lot of activities no Wi-Fi in the rooms. The breakfast was good sitting out on the beach on the ocean was nice."

"Yes"