Search Apart Hotels in Rock Springs Run State Reserve

"There were bugs in the room "

"The waterpark area was nice with the exception that about half the umbrellas were broken. However, our rooms were a different story…we didn’t have any running water in our room for several hours which meant no one could flush or wash hands after a long travel day, and our whole floor was under major construction (noisy, drop cloths, wet paint, gutted rooms). The floor should’ve been closed during renovation. We couldn’t get calls through to the front office to get enough bedding or towels for our family, and even though we reserved a nonsmoking room, it smelled musty and smoky. Parking, resort fee and breakfast were all extra charges, but we were denied any compensation or credit for any of those extra charges, despite them not meeting the basic needs of a reservation. We paid over $200 for one night, and didn’t have running water or blankets and pillows for our family. I get it… construction happens, and If they had offered some form of credit for their inability to meet the basic needs of a hotel, I may not have felt like they scammed us. But to charge full price while not providing the agreed upon services is not acceptable. Don’t walk- Run away from this hotel!!"

"Location was great for going to Universal. The room was clean. My only complaint is that it took a long time to check in and I had to check in twice ~ each day for the 2 nights. Taking the free shuttle was a little confusing but it worked out well."

"Good staff, hotel conditions bad. Smelly, dirty, would not use it again."

"The rooms are so modern and I was so happy that my room looked like the pictures."

"The rooms were spacious and clean, staff very helpful. Worked hard to find us 2 rooms close together. Great view of pool area and volcano in waterpark near by. Food court is very large, has, lots of variety of foods and fast process to get through. Took grandchildren age 12 and 7, they loved the pool and hot tub. Location was very close to Universal, Disney, and Seaworld. "

"Really close to Universal Orlando "

"Front desk was pretty nice to accommodate us"

"Did not used "