We totally understand that the universe can throw the odd curveball. If you’ve booked a Rochester holiday package and need to cancel or amend it, we’re here to help. It’s always worth visiting our Customer Service Portal
first for information. But generally speaking, if you’ve booked your package in the last 24 hours, you may be able to cancel or amend your itinerary at no cost. If it’s been more than 24 hours, your hotel, airline or car rental company may charge a fee.