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"Remodeled Hotel Pros: 1. New reception area 2. More spacious and cooler lobby 3. The long fountain area was removed and replaced with restaurants 4. Larger buffet area 5. We received a remodeled room 6. Parents were entertained 7. Large kids' area 8. Heated pool in the kids' area To improve: 1. More parking 2. More baby changing stations in the pool areas 3. More frequent cleaning and/or waitstaff visits in the kids' area Enjoyable experience"

"Aquí tienes una versión más corta y directa: ⸻ Excelente experiencia en el restaurante Portofino del Secrets Punta de Mita. La hostess Gisele nos recibió con mucha calidez, y el servicio de Juan y Diego fue impecable, siempre atentos y profesionales. El gerente Sergio estuvo pendiente de cada detalle, asegurándose de que todo fuera perfecto. La comida, preparada por el chef Luis, destacó por su frescura y sabor, y fue un gran detalle que se acercara a saludarnos. Además, el hotel en general ofrece un servicio excepcional. Sin duda, una experiencia para repetir."

"We just returned from an incredible stay at Paradise Village in Puerto Vallarta and couldn't be happier with our experience. The location is absolutely perfect. One of our favorite parts of the trip was waking up each morning to the stunning sight of the sun rising over the marina—the views truly can't be beaten! The facilities are top-notch and impeccably maintained; it’clear the staff takes great pride in the cleanliness of the entire resort. We also spent plenty of time enjoying the excellent amenities and lounging on the beautiful beach, which was clean and easy to access. To top it all off, the food was delicious with great variety throughout our stay. If you’re looking for a relaxing, high-quality resort, this is the place to be."

"There construction right next door and Krystal is totally outdated."

"For the most part, employees were nice. We did not get hand soap, door was not locking, and the ironing board was not working. We reported and they fix it as soon as they could. "

"We enjoyed the pool and the room was very clean."

"Our rooms were very clean, the breakfast was always good and the overall amenities and pools were great!"

"The food was good.Nice selections,breakfast had a very nice variety of choices.Room was very clean.Bar service good.The only issue was it was difficult to get loungers by the pool.People put towels on them and nobody is using the loungers.Also there was no adult only pool ."

"Not enough staff. Need to improve their food."