Search Hotels Near Pyramid Hill Sculpture Park, Hamilton

"Great breakfast fast check in clean room friendly staff"

"Very nice and clean"

"Man at counter was very helpful and nice. Room itself was clean and had everything I needed."

"Nice hotel"

"First off, my terrible experience is not about the front desk staff or the room cleaning staff, this is all about overall management and state of the rooms. When we got to our room, the bathroom door was stuck open because it was completely off the track and the security latch on the front door was broken in two. I asked to switch rooms because the first one was totally not safe. The second room (THANKFULLY - you'll see why) had a functioning security latch on the front door, and had a bathroom door that closed 98% of the way but still didn't lock. By the time we left I had discovered more really gross things: booger on the wall, chewed up gum stuck to the bedpost, a dirty towel behind the toilet, a donut under the bed, flaking tub pieces, and mold on the bathroom ceiling. When I asked for more towels, they gave me towels that were clean but DAMP. During the stay our keys were deactivated TWICE and I had to bring them back again to the front desk. Middle of the night, someone unlocked the door but couldn't come in because we had the safety latch closed. I went to the front desk about it (I was already there reactivating keys) and they said they didn't know anyone was in our room so they gave it to another guest (or tried to). "

"The only issue I had was that the air conditioner did not work "

"The shower control was uncontrollable and continued to turn and turn to the point. I was fearful it would come out of the wall. It needs to be adjusted. The door automatically closes, and when it did, the lock popped loose from the door. It was eventually fixed the next day. There are a couple of other small things, but in general, it was not a good experience."

"While I was in the process of checking in the manager cancelled my reservation. The front desk staff had the reservation one minute then blamed Expedia for cancelling it the next. The manger came out and said she had actually just cancelled it moments ago. I asked why she would cancel my reservation as I was checking in and she said Expedia oversold the rooms. I asked her if every room was oversold since the day I reserved and paid for my room 8 months ago. She said she had to idea. Then told me there was nothing she could do and I had to contact Expedia to rebook elsewhere. I had no time for this as I was checking in just in time to get ready and make it to an event. When I asked to speak with her manager she said she’d see what she could do and booked me into a king room instead of the reserved double queen. Breakfast buffet was cold and the coffee ran out. I would not stay at this hotel again"

"It was okay, love the wallpaper in the room The couch was dirty with hair all over it though so I didn't use it This place had a terrible musty smell in the hallways Window cover thingy was cheap and made the room less appealing Overall it was okay"