Punta Cancun Trip

I liked the large beach area. After that everything was basic or below basic. Check in line went super slow. Normally staff would offer refreshments at every other resort I’ve been to but not this one. Our 1st room had a leaky shower that would leak into the whole bathroom. We had to stay a day in that room until they moved us and they didn’t help us move. After the move the bathroom had spots of mold. Ewwwww. Restaurant service is extremely slow every restaurant we ate at food came out and it was cold not cooked properly the steakhouse is an fee 20 per adults $10 per child for below basic steak mistake we ordered had an extreme amount of fat and grizzle service was slow and food came out cold Italian restaurant portions are extremely small again food came out cold even the buffet it food warmers but all the food seem to be cold my son had waffles one morning that were like hard as can be. The only hot food for breakfast was the omelettes cooked to serve one omelette line that consistently would have 10 to 15 people on it so you would always have to wait

I didn’t like anything about this property !! The hotel should be closed !! One of our room was dirty, there was hair in the bed ! In the other room tv didn’t work , safe didn’t work , fridge didn’t work and I found cockroaches in it! And the tour people are thieves !! Stay away form this place !!