Playa Bibijagua Trip

Everything was wonderful

Service is terrific. The staff always goes above and beyond. Food is solid for resort food. Would visit again no doubt

Everything about this property was just perfect the staff the rooms the entire place food was delicious 20 out of 10

Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family. Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked. Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable. Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged. Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food. Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort.

The venue is absolutely gorgeous. The beach is spectacular. Food is wonderful. I have been to this resort five times in eight years. It’s hard not to go back when it is lovely and you feel very safe. However. The service each time has went down and this time to such a degree that it does not make up for all of the beauty of the place. Yes. Some staff were very nice. But the majority pay more attention to their colleagues than the vacationers. Waited an hour and a half for ice because there are no ice machines and then being told you can get yourself at one of the restaurants. I always upgrade to reserve for the butler. Really all he does is make your reservations for your meals. You can call ahead one week prior and do that yourself. They use to do all kinds of small things and reserve your lounge chairs. Put small snacks in your room before your dinner to snack on while getting ready with your favorite drink. There seven days. He did it twice with no drinks. My recommendation is if you want you are paying for pay a little