Playa Bibijagua Trip

Room was clean, the safe was broken in suite 0138, sunglasses went missing. The buffet food wasn't that great but everything else was amazing. Beautiful resort.

the whole experience was amazing!

We wished the pools were better maintained and cleaned more regularly. The swim up bar was fun but the pool attached to it made us not want to go in. We also wish there were more food options on the room service menu.

Awesome rooms. Nice resort. Great spa. Hot tub on the balcony was nice. If you want a beachfront bed be prepared to pay more for it (not included, and not explained anywhere; a waiter will ask you for a payment after you sit down in a beach bed). Impossible to get a bed at the main pool where there is bar service because people “reserve” them by dropping towels very early in the morning and then go back to bed. Food was extremely lacking. Hard to get dinner reservations. Reservations must be made in person in the lobby. I was a party of 1 and the one night I got a reservation they tried to insist I sit at a table with a family (with kids) I didn’t know. I refused and only then did I get my own table. When I expressed frustration about dining, staff kept shrugging and directing me to the sports bar, the only sit down restaurant that didn’t need reservations. Buffet food often tasted stale or spoiled to me (e.g., salad bar items tasted old and musty). Room service menu was extremely limited and poor quality (food arrived burned, not matching the menu, fries were always stale, off putting odors on the fresh veggies, etc). When I brought all of this to the attention of the concierge at checkout, he smiled and suggested I come back another time. This was my second stay and I do not recall it being anything like this the first time. I won’t be back. The place has an impressive atmosphere but if the food’s bad and I can’t lay out in the sun, why am I paying for an all inclusive?

Staff expecially Leandro was great. Bartenders fun and friendly