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"Property is beautiful! Staff is friendly! View is spectacular. Great escape from the crazy town. Lights in BR not working and we asked to fix and they never did. The bed was very uncomfortable and the sheets were not soft at all. The front desk said they could bring a pad but never did and never followed up either. We paid for the “ Premium” room and you only get 2 waters with the room and no ice! A glass of ice is $5 . The bar was even instructed to not give it out without paying . If someone pays almost $500 per night I don’t expect to pay for a cup of ice. The staff in dining room and the van drivers were super nice and friendly and helpful. Overall beautiful hotel but needs to work on service and amenities for the price they charge. Not the service for what they charge."

"Staff"

"Amazing breakfast, 6 star service all around, the views are breathtaking, the rooms are very clean and well serviced."

"The hotel was excellent, standing views, clean, updated, comfortable bed and pillows, very clean, wonderful staff, great restaurant and bar, shuttle to go to the city, absolutely amazing!"

"Outstanding staff throughout the property. Food services are excellent. The breakfast options were enormous; the roof top bar experience a reason in itself to stay; and the chef for the main dining room prepares creative and exceptionally prepared meals. A reasonable walk to almost all activities in Napoli. "