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Sheraton Fallsview Hotel

Photo gallery for Sheraton Fallsview Hotel

Featured image
Water park
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Water park
Premium bedding, in-room safe, desk, blackout curtains

Overview of Sheraton Fallsview Hotel

Sheraton Fallsview Hotel

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
5875 Falls Ave, Niagara Falls, ON, L2G3K7

Explore the area

  • Popular LocationOakes Garden Theatre2 min walk
  • Popular LocationFallsview Casino17 min walk
  • Popular LocationNiagara Falls State Park20 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

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About this area

Niagara Falls

Located in Niagara Falls, Sheraton Fallsview Hotel is in the city centre and on a river. Fallsview Indoor Waterpark is a popular attraction and the area's natural beauty can be seen at Oakes Garden Theatre and Queen Victoria Park. Travelling with kids? Don't miss Niagara SkyWheel and Maid of the Mist. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with horse riding and hiking/biking trails. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Oakes Garden Theatre - 2 min walk
  • Casino Niagara - 3 min walk
  • Fallsview Indoor Waterpark - 8 min walk
  • Fallsview Casino - 17 min walk
  • Niagara Falls State Park - 20 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • Where to eat
  • Massimo’s Italian – Fine-dining restaurant with a bar offering Italian cuisine. Serves dinner daily.
  • Fallsview Buffet – Serves dinner daily.
  • Breakfast Buffet on 13 – Serves breakfast and lunch daily.
  • Niagara Vines Lobby Wineb – Serves dinner daily.

About this property

Sheraton Fallsview Hotel

4-star, family-friendly hotel, walk to Casino Niagara
This smoke-free hotel features 3 restaurants, a full-service spa and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Additionally, a water park (surcharge), an indoor pool and an outdoor pool are on-site. All 669 rooms provide conveniences such as fridges and coffee makers, plus WiFi and TVs with cable channels. Room service, premium bedding and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
Sheraton Fallsview Hotel offers 669 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a water park (surcharge) and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Christienne Fallsview Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 35 per night; includes in/out privileges)
  • Valet parking on site (CAD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free casino shuttle

Food and drink

  • English breakfast available for a fee daily 7 AM–11 AM: CAD 27.95 for adults and CAD 14.00 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Shopping
  • Water park access (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 18

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

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Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self-parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 55 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls Hotel
Sheraton Fallsview Hotel Hotel
Sheraton Fallsview Hotel Niagara Falls
Sheraton Fallsview Hotel Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 1927 out of 4553 reviews
5 - Excellent 42%
Rating 4 - Good. 1378 out of 4553 reviews
4 - Good 30%
Rating 3 - Okay. 605 out of 4553 reviews
3 - Okay 13%
Rating 2 - Poor. 378 out of 4553 reviews
2 - Poor 8%
Rating 1 - Terrible. 265 out of 4553 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged an extra $50 on check in above Expedia confirmation, door unlocked on arrival, no bed making or clean towels second day there, parking $35 day yet lot says $24 max per day, guy at counter on check in abrasive. Very disappointing after a few nice stays in the past.
Stayed 2 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not informed that due to covid there was no housekeeping. When we tried to get housekeeping they only came once. Staff really did not care how we felt about the mediocure service. When we checked out after one miserable week we we told by the woman checking us out "It sucks to be you" Never again will we stay at a Sheraton and never again to go ack to Niagra Falls.
Stayed 5 nights in Jul 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
On July 21 we were checking into the hotel. Unfortunately I passed out in the lineup waiting to check in and not one staff member came out to see how I was doing. luckily there was an off-duty firefighter there to help me with my friends. From what I was told I was on the floor for at least five minutes. And it seemed like the hotel had no concern. And our tub drain was clogged could barely have a shower. Very disappointing.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful and the express checkout was perfectly convenient
Stayed 2 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No hotel information in the room or given at reception, elevator service confusing and non informative no indication of what floors are accessed and where things are caused mass confusion and overuse of elevators
Stayed 2 nights in Jul 2021