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Reviews of Hotel 32 32

4 out of 5
Hotel 32 32
32 E 32nd Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 824 out of 1604 reviews" "
Rating 8 - Good. 274 out of 1604 reviews" "
Rating 6 - Okay. 208 out of 1604 reviews" "
Rating 4 - Poor. 128 out of 1604 reviews" "
Rating 2 - Terrible. 170 out of 1604 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean from the lobby to my room, housekeeping did a great job. The rest of the hotel staff were very friendly and welcoming, making me feel at home
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
The beds were comfy and it seemed clean. It was a little plain and the kitchen did not have good pots and pans or cups to use after paying extra for the kitchenette. The pans were severely scratched teflon and there were only two coffee cups, one was chipped. They were not cleaned daily and no dish soap was provided until the last day of our four night stay. In the big picture these things are minor but are key to people who need the kitchen! Thanks
Stayed 4 nights in May 2024
Response from Mark on 22 May 2024
Hello Elizabeth,Thank you for your feedback. We're glad to hear you found the beds comfortable and the room clean. We apologize for the issues with the kitchen supplies and the lack of daily cleaning. We understand the importance of these amenities for our guests and will address these concerns immediately. Your input helps us improve, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic
Stayed 1 night in Jan 2024
Response from Hotel 32|32 on 21 May 2024
Hello Ahmed, thank you!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel, our check-in was easy and the staff provided extra towels and linens when we asked. We'll be back next time we visit NYC!
Stayed 1 night in Mar 2024
Response from Hotel 32|32 on 21 May 2024
Hi Fatima, thanks for the kind words! We hope to see you again

2/10 Terrible

David

Travelled with partner
Disliked: Property conditions & facilities
The hotel on the whole is not bad. However the bed was tiny. Too small for two people to comfortably sleep. Also, the AC did not work properly and was not addressed even after telling the front desk. Overall it was a terrible experience. Definitely will not go back.
Stayed 3 nights in May 2024
Response from Mark on 22 May 2024
We deeply regret that your stay was not the positive experience we strive to provide, and we hope you might consider giving us another chance in the future. Please contact me directly if you decide to return, and I will personally ensure that your stay is comfortable and enjoyable.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for an event at the Cutting Room a few buildings down. We were only in the room for the night but it had everything we needed. The front desk staff were friendly and the room was cleaned really well
Stayed 1 night in May 2024
Response from Mark on 22 May 2024
Olivia,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found everything you needed for your visit to the Cutting Room. Our team takes pride in providing friendly service and clean accommodations. We hope to welcome you back for another stay soon!

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove in to the city so the fact that there was a parking garage close by was super helpful, it was $30 per night for us. As for the room, the floors and lighting looked new and the ac was working great
Stayed 1 night in Mar 2024
Response from Mark on 22 May 2024
Juan,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay and appreciated the friendly front desk staff and cleanliness of the room. We hope to welcome you back soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the staff was friendly and the service was great
Stayed 1 night in May 2024
Response from Mark on 22 May 2024
Daniel,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay and appreciated the friendly front desk staff. We hope to welcome you back soon!

8/10 Good

Turkana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel 32|32 on 21 May 2024
Hi Turkana, thanks for taking the time to review and we're glad you enjoyed your stay!

4/10 Poor

Wolfgang

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms below standard- service sub standard
Stayed 1 night in May 2024

4/10 Poor

APPIANDA

Disliked: Cleanliness, staff & service, property conditions & facilities
this hotel is a glorified hostel. the rooms look nothing like the photos, the staff is rude, and the rooms are so noisy. i was in the south tower and asked several times if i could move rooms to avoid the noise or even have a look at what else was available since my room was gross. i would have been pleased to pay more due a nicer room but was met with such bad attitudes every time. its obvious thousands of people have been thru here and while that may be true for all hotels, at this one you are aware of it. fingerprints on the tv, scuff marks and handprints all over the walls, long brown hairs un the bathroom. it’s run down and not at all worth the price AT ALL. the other reviews are correct. yuck.
Stayed 4 nights in May 2024
Response from Mark on 22 May 2024
Thank you for sharing your feedback. We deeply apologize for the experience you had during your stay. It's disheartening to hear about the issues with room cleanliness, noise, and the service you received. This is not the standard we strive to uphold.We are addressing these concerns with our housekeeping and front desk teams to ensure improvements are made immediately. We regret that we were unable to accommodate your request to move rooms and for any inconvenience this caused.Your feedback is invaluable to us as we work to enhance our guest experience. We hope to have the opportunity to make things right in the future. Thank you for bringing these matters to our attention.

8/10 Good

Warren

Disliked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

??

Liked: Cleanliness, amenities
Disliked: Staff & service
It's fine, parking is not that easy to find but subway is very convenient
Stayed 2 nights in May 2024
Response from Hotel 32|32 on 14 May 2024
Hello, thank you so much for your feedback, we hope you enjoyed your stay

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and will again when I return.
Stayed 1 night in Mar 2024
Response from Hotel 32|32 on 14 May 2024
Thank you Debbie! We look forward to hosting you again next time

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating
Stayed 2 nights in May 2024
Response from Hotel 32|32 on 14 May 2024
Hello Elizabeth, thank you for the kind words, we appreciate it!

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel 32|32 on 14 May 2024
Hello Darren, thank you for your review, we hope you'll stay again!

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay here. Perfect for a short stay. Has everything you need.
Stayed 3 nights in May 2024
Response from Mark on 22 May 2024
Hello Lee,Thank you for choosing to stay with us again! We're delighted to hear that you found everything you needed and that our accommodations were perfect for your short stay. We look forward to welcoming you back in the future!

8/10 Good

Doreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. Close to Penn Stn and all subways. Wifi was sketchy
Stayed 3 nights in Apr 2024
Response from Mark on 22 May 2024
DoreenThank you for your feedback! We're glad you enjoyed our convenient location near Penn Station and the subways. We apologize if you had issues with the wifi. while this is not something that typically presents an issue, we will check with our IT team if we can improve it. We hope to welcome you back soon!

10/10 Excellent

Mychal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was beyond expectational, courteous and welcoming!
Stayed 1 night in Apr 2024
Response from Mark on 22 May 2024
Mychal,Thank you for your kind words! We're thrilled to hear that our front desk team exceeded your expectations with their courteous and welcoming service. We look forward to having you stay with us again!

8/10 Good

Lunaa

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
great balcony doesn't open
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 2 nights in Apr 2024

10/10 Excellent

Priscilla

Stayed 2 nights in Apr 2024

2/10 Terrible

shaynce

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff were nice but the hotel was filthy. I was put in a room with a badly stained mattress & bed sheets then changed into another room which atleast the bed was clean but everything else was not up to par at all .. rooms have potential but maybe hire a better cleaning staff ?
Stayed 1 night in Apr 2024

6/10 Okay

Joel

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location, reasonable price. Definitely not a 4 star hotel. Rooms out of repair, needs painting and drywall work, cracked mirrors, misleading photographs, wouldn't trust to step on the tiny balconies. Terrible bedsheets, duvets, difficult to make useable.
Stayed 7 nights in Apr 2024

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service
Really nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet thank you
Stayed 1 night in Apr 2024

8/10 Good

Apisak, Annandale

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Tywaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Anna, Potomac

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Badly maintained
Stayed 1 night in Feb 2024

2/10 Terrible

Judith, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty mattress - stained with no sheets (the pullout couch mattress) Horrible view with dirty veranda Broken toilet Unfriendly staff
Stayed 3 nights in Apr 2024

2/10 Terrible

Nicole

Stayed 2 nights in Apr 2024

6/10 Okay

Avraham

Business traveller
Liked: Cleanliness
It’s ok
Stayed 1 night in Mar 2024

4/10 Poor

RAUL

Travelled with family
Liked: Staff & service
No good
Stayed 15 nights in Mar 2024

10/10 Excellent

Binta

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Dominic

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the balcony bedroom. Let’s just say the outside was nicer than the interior . The walls looked like the interior of a motel that’s been used up. Hand prints on the walls , dried up makeup, bad paint job & what looked like stains all over. The snacks in the room of course weren’t included and for the price for the room you’d expect it to be no less when there’s no lobby in the building. The building was also just old which is normal but the AC unit was inside the machine which had to be broken off to access.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Stayed 1 night in Apr 2024
Response from Hotel 32|32 on 14 May 2024
Hello Carol, thanks for staying with us and for taking the time to leave your review

6/10 Okay

Heather, North Andover

Property was in a great location for our visit and plans. Walked to most things. Easy access to subway and taxis. Bedding and room were very clean. Common areas were okay, not places you would want to hang out, meet friends - very small. Staff was accommodating, but not very warm and friendly. Didnt realize there were two locations across street from each other....we were across street from main hotel. Not great green ratings. Toilet in our room ran a lot. Overall positive experience. Great if you are visiting both FIT and SVA.
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Stayed 2 nights in Apr 2024

10/10 Excellent

Leticia Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved room, but balcony to back area I did not like , I reserved a studio , but good otherwise
Stayed 1 night in Apr 2024

4/10 Poor

Anne, Palm Beach Gdns

Terrible. No facilities other than a bar.
Stayed 2 nights in Apr 2024

8/10 Good

Marci

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The A/C in the unit wasn’t working so I opened the window, which I usually don’t do in noisy NYC. But since the room was in the back of the tower it was quiet enough to do so.
Stayed 1 night in Apr 2024

10/10 Excellent

Zara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean every day and the staff was really friendly. Plenty of dining options close by and a 24 hour convenience store around the corner
Stayed 1 night in Oct 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and vibe
Stayed 1 night in Jan 2024

4/10 Poor

Brandon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The toilet was not working properly on the interior of the lid, sometimes it wouldn't flush, sometimes water would leak, so I had to disable the water flow. The air conditioner didn't cool down the room. The chair in front of the desk was a cheap red plastic outdoor chair. I'd expect much more from a hotel like this.
Stayed 1 night in Apr 2024

2/10 Terrible

Deja

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Timothy

Travelled with partner
Disliked: Staff & service, amenities
There are things we liked and things we did not like. Overall the place was a bit worn, chipped paint etc. Very small room, very narrows corridors, felt a bit claustrophobic. The bed a very low and felt almost like a futon. The price was right compared to other options and the lobby had a nice vibe and decor. The room was a bit bland but had a few stylistic flourishes. I went out for coffee both mornings at 7 AM and found the extremely loud reggae rap playing in the lobby both mornings off putting. We did find the location very convenient. If we go back to NYC I think we will find a better place to stay even if it costs a bit more.
Stayed 2 nights in Apr 2024

4/10 Poor

Grace

Travelled with family
Disliked: Staff & service, amenities
I am writing to express my deep dissatisfaction with the security measures at your establishment during our recent stay this past weekend. Unfortunately, our experience was marred by a concerning incident involving a guest from room 1711. Between the hours of 3:45 am and 5 am, we were subjected to continuous knocking on our door by the guest from room 1711. Despite our multiple attempts to address this issue with the front desk, no effective action was taken to resolve the situation. The guest's room was conveniently located across from the elevator, adding to our discomfort and alarm. Furthermore, the guest was observed hanging out with their room door open, creating an atmosphere of unease and insecurity for us, two women traveling alone. Regrettably, we did not feel safe enough to leave our room until check-out, when the presence of cleaning staff provided some reassurance. While we understand that the disruptive behavior of a guest is beyond your control, it is the responsibility of the hotel management to ensure the safety and security of all guests. In this instance, the lack of adequate response from your staff to address the situation left us feeling vulnerable and neglected. As loyal patrons of your establishment, we expect a higher standard of service and vigilance in handling such security concerns. We sincerely hope that you will take this matter seriously and implement better security measures.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sofia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying here when we're in the city. The staff is freindly and the sushi bar on the 10th floor is excellent!
Stayed 1 night in Feb 2024

6/10 Okay

Gena

Liked: Staff & service
Stayed 4 nights in Mar 2024