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"Very Good…"

"Good "

"bad service in resturant. Not Five star standards"

"Very friendly and helpful staff, clean room, great location and new AI service for any questions or housekeeping requests making the process easier. Highly recommended. "

"Very clean room. Very courteous staff. Breakfast was great - freshly cooked on order and taste. We thoroughly enjoyed our stay at Continent Hotel , very easy access to surrounding areas. "

"The hotel is convenient and clean. The staff were amazing and food like home cooking. An extensive selection of menu. Mr. Rajit at the front desk made you feel like home while "

"Room was very tried but clean - service was hit and miss"

"Staff are clueless, very rude don’t do anything to help you. Spa is non existent made a booking but there’s only 1 person working there. Pool was filthy. No gluten free options. Very slow staff at breakfast. Services are of 3* star hotel. Definitely not a 5* service. "

"Here’s a polished, positive review you can use: ⸻ I recently stayed at Best Western Phagwara with my elderly mother, who is a wheelchair user, and our experience was absolutely wonderful. From the moment we arrived, the Hotel Manager went above and beyond to make sure my mother was comfortable. They thoughtfully arranged for extra grab rails in the bathroom, which made a huge difference and showed genuine care and attention to accessibility. It gave us great peace of mind throughout our stay. The staff were exceptionally polite, respectful, and always ready to assist with a smile. Nothing ever felt like too much trouble. The hotel itself is very clean and well-maintained, creating a comfortable and welcoming environment. The food deserves special mention — the restaurant serves absolutely amazing meals, and the breakfast buffet was excellent with a wide variety of fresh and delicious options to start the day. We truly appreciated the kindness, professionalism, and attention to detail shown by everyone at the hotel. I would highly recommend Best Western Phagwara, especially for families traveling with elderly guests or anyone needing a little extra support. We look forward to returning!"