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"Staff was so professional "

"The room was amazing and the breakfast superb. Staff are so helpful and welcoming. Would definitely recommend this hotel"

"All of the above. A special mention for Afwan who went above and beyond to help me. My international flight was cancelled and with his help I was able to leave the same night. "

"The staff are very helpful. Even with the renovation work going on it was a calm oasis."

"Clean, quiet, comfortable room. The best hot shower water pressure I experienced in India."

"The Hotel F&B staff was excellent and very accomodating. "

"Yes"

"Clean rooms and courteous staff"

"Our 6-night stay at Novotel Mumbai International Airport Hotel was nothing short of exceptional — the kind of experience that sets a new benchmark for hospitality. From start to finish, the service felt royal, refined, and deeply personal. Every detail was handled with precision and care. The rooms were flawlessly clean, consistently maintained, and offered a level of comfort that made us feel instantly at home while still surrounded by luxury. Cleanliness here isn’t just good — it’s impeccable. What truly elevates this hotel into a class of its own is the people. The staff don’t just do their jobs — they take pride in creating an unforgettable experience. A heartfelt thank you to Chef Tejas and Chef Madan, whose food was outstanding beyond expectation. Every meal felt thoughtfully curated, fresh, and prepared with genuine care and skill. Special recognition to Rahul, Kashmeri, Kavita, Lakpa, Reshma, and Imran — each one exemplifies what world-class hospitality should look like. Their warmth, attentiveness, professionalism, and constant willingness to go above and beyond made us feel truly valued. Nothing ever felt transactional — only sincere, gracious, and effortless. This was not just excellent service — this was elite service. The kind that stays with you long after you’ve checked out. If you are looking for a hotel that delivers unmatched cleanliness, A1 hospitality, & a truly premium experience, this is it. We left genuinely grateful, and look forward to returning."