Mugumu Trip

This is a very low interaction hotel. So there isn’t really much to say about the staff. I will say the room was expensive. I will say there was no ventilation so when I showered the whole space fills up with steam. I will say there is no fridge or mini bar. No room service. no q tips or anything like that in the bathroom. My AC broke for a few days. Reception being on the second floor is super annoying. Only 1 of the 3 elevators was ever in operation, long wait times. I called reception several times for help with the room they only answered once. When I checked out they didn’t say how was your stay or thank you they just walked off. If you like being ignored and paying a lot for a run down hotel. Stay here. 4/10

Few amenities in the room. Not even a shower cap. They will bring it for you on request but that should not be necessary. Plastic cups only.

Beautiful hotel and the location is incredible for dinning and exploring Soho, Chinatown and Little Italy. The staff in Front Desk is super kind. Would stay again in this hotel when visiting New York City next time

The hotel staff was INCREDIBLE. They helped us out a bunch of times with food delivery, after hours turn down service and directions. 10/10 would recommend and I will be going back for sure.