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"Couldn’t check in because there system was down. Had to wait an hour. Finally got in the room. Room was mostly clean, hairs in bathroom. Ew. No hair dryer. Called 3 times till they finally brought us one. Room had an adjacent door where the neighbor was slurring obscenities. Went and talked to front desk about it. They went and checked on the guy and said there was nothing wrong. He continued to yell curse words as he was probably drunk. They couldn’t move our room because they were full even though rooms were getting cleaned down the hall. We decided to leave bc we had a small child. I told the front desk, and they acted like they knew who the guy was who was yelling like he lived there. The silver lining is they gave me my money back for the two nights, thank the lord. Did not feel safe. On top of all that someone was singing when September ends in the bar to karaoke while all this was happening. That part made me laugh. Will definitely never stay there."

"It was nice and new, large room and clean. We ate dinner at the bar. Ordered the steak it was terrible and got the carrot appetizer the bartender raved about, it was terrible as well. Breakfast was very good and the staff was welcoming. Not much around the hotel for other dinning or entertainment options. You’d have to drive."

"Everything was clean. It was an incredibly spacious room and bathroom the staff very professional and friendly. I will absolutely stay here again on my next Kingston visit."

"The inn could use some freshening up. Room carpet was stained in multiple places, for example, and the building badly needs to be repainted on the outside. Guests should be told when booking that their room will be on the third floor in case stairs are an issue. It’s a charming, historic building in a great location but it looks a little rundown. "

"Just the basics which is all I wanted. Room and bathroom were clean, floor was a little bizarre the slats had definitely started to fail long ago but was still clean. Breakfast was as simple as can be ( it IS advertised this way, just don’t be surprised by how “light” it really is), but the coffee was at least good and the pastries were tasty for being packaged. Shame the vending machine was totally empty and soda machine was mostly empty. I’d stay there again, just need a quiet place to sleep and a shower, but anyone expecting anything more you’ll have to shell out more $$ for it in the area. The nighttime desk lady was very pleasant and funny, the lady in the morning could use some hospitality pointers"

"I am extremely disappointed with my stay at this hotel. I paid over $500 for two rooms for two days, expecting at minimum a clean and safe place to stay. I checked in around 7 PM, grabbed my keys, and went straight to work without even looking at the room. When I returned around 5:30 AM, I discovered the room had bed bugs. This is completely unacceptable. Cleanliness and pest control should be the most basic responsibility of any hotel. To make matters worse, after bringing this serious issue to management, they refused to give me a refund. Charging guests premium prices for infested rooms and then refusing to make it right is terrible business practice. I would strongly warn anyone considering staying here to think twice. Save your money, save yourself the stress, and stay somewhere that actually cares about cleanliness and customer service."

"Very nice and well kept. It looked new"

"Rooms were gorgeous, we stayed in a king suite. The property has several condo type houses with several units. Everything was literally in town yet felt surrounded by trees and a waterfall. Beds incredibly comfy. Stylish overall. We loved the free candies in the afternoon, s’mores packs for the fire pits, and complimentary rich coffee every morning."

"The staff was very friendly and helpful"