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"Was double charged for room hotel smelled like cigarettes staff rude"

"My daughter and I stayed at the Sheraton Times Square for our weekend visit to the city, and I would absolutely stay there again! It was so walkable to everything we wanted to do, and I really appreciated that we were each given an included bottle of water from the hotel gift shop each day. The room was comfortable and clean, and all of the staff were very kind! The hotel was undergoing renovations during our stay, but we did not experience any noise or disruption. I hope to be able to come back to see what changes were made!"

"Front desk was amazing! They have a wonderful service that connected us to a private driver to take us to the airport at a very reasonable price! "

"This location was AMAZING!! It’s steps away from Times Square, and we were able to walk almost anywhere in that area. The staff was friendly, and helpful with answering our questions. Definitely recommend this place!!"

"Clean Room. My only concern was from the lobby to our room was guite a LONG walk including walking through the casinos and past several " labeled community huddles, i.e., Sadonta, etc. The distance was not shared with us by the front desk nor was a wheel chair or assistance offered as I had requested a room near the elevators due to a health challenge. Dr. Kathy Pollard"

"Bathroom was small and in need of repairs, check in wait took longer than expected, and an extra facility fee was added when I arrived. "

"Overall a good, safe place to stay. The bonus was the high tech coffee maker in the lobby. My room was very small, only one chair in the room to sit on other than the bed. Bed was comfortable, bathroom was small with only a shower but it was clean. Only complaint was being woken up in the morning by housekeeping gossiping loudly in the hallway by my room. "

"We stay here every time we’re in NYC. Love it. The breakfast vouchers are helpful as well. We’re not ones to stay in the room much when we’re on vacation so we don’t require much"

"Tiny room but very clean. Staff were not attentive at all. Charged for water stand without providing coffee or cappuccino at all. Best location for NYFW Sony Hall and great live music! "