- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want my f**king money back ! We landed in Miami and got to the hotel and they were closed ! Like shut down to the public ! I had to spend more money to get a whole different hotel because we were gonna be stranded in a different state. I tried to reach out to the hotel for an accommodation and they kept hanging up on me and telling me they sent out emails saying they were closed but I have not received any email at all. Also the two females I spoke with briefly were extremely rude and unprofessional and I deserve my money back being as though this was out of my control.