Reception

Reviews of Hotel Unico

2 out of 5
Hotel Unico
20 Escuela Médico Militar Centro, Mexico City, CDMX

Reviews

7.0

Good

Rating 10 - Excellent. 52 out of 156 reviews" "
Rating 8 - Good. 32 out of 156 reviews" "
Rating 6 - Okay. 26 out of 156 reviews" "
Rating 4 - Poor. 22 out of 156 reviews" "
Rating 2 - Terrible. 24 out of 156 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel San Lucas on 26 Apr 2024
Nos complace saber que su estadía con nosotros fue placentera, esperamos volverla a tener nuevamente con nosotros

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an economical option in a very desirable location. While there is not an eatery inside the hotel, it is surrounded by great options. It is spotlessly clean. A good choice for wheelchair users like me. Especially because I have had sone out-of-the-ordinary needs, I appreciate that the all the staff- cleaners, recepción, and everyone - are friendly, helpful, and kind.
Stayed 1 night in Apr 2024
Response from Hotel Único on 17 Apr 2024
Nos complace enormemente leer sus amables comentarios sobre su experiencia en nuestro hotel. Es gratificante saber que nuestra ubicación, limpieza y accesibilidad cumplieron con sus expectativas.Nos enorgullece ofrecer un ambiente limpio y acogedor para todos nuestros huéspedes, incluidos aquellos con necesidades especiales como las suyas. Su reconocimiento al esfuerzo de nuestro personal para brindar un servicio amable y servicial nos motiva a seguir mejorando y ofreciendo experiencias memorables a todos nuestros clientes.

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I use a wheelchair. It was great that the room and the entrance to the hotel were very accessible. Just outside the front door are many stalls with street food, etc.
Stayed 1 night in Apr 2024
Response from Hotel Único on 11 Apr 2024
Thank you immensely for your kind words. We are delighted to learn that our hotel's accommodations, including both the room and the entrance, met your accessibility needs during your stay. Ensuring that all our guests feel comfortable and have easy access to our facilities is of utmost importance to us, and we're thrilled to hear that we succeeded in providing a welcoming environment for you.

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice, friendly, and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Único on 11 Apr 2024
Queremos expresarte nuestro más sincero agradecimiento por compartir sus amables palabras sobre nuestro personal. Nos llena de alegría saber que su experiencia con nosotros estuvo marcada por la amabilidad, la cortesía y la disposición a ayudar. Transmitiremos sus elogios a todo nuestro equipo, ya que sé que estarán encantados de escuchar cómo su dedicación y profesionalismo hacen una diferencia positiva en la experiencia de nuestros huéspedes.

4/10 Poor

Randy

Stayed 1 night in Mar 2024
Response from Hotel Único on 11 Apr 2024
Lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia. Valoramos mucho sus comentarios y opiniones, ya que nos ayudan a identificar áreas de mejora. Esperamos sinceramente que pueda compartir con nosotros más detalles sobre lo ocurrido para que podamos abordar los problemas y garantizar una experiencia mejorada para futuros huéspedes.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To much noises the room not safety
Stayed 3 nights in Feb 2024

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The services for the employer very good
Stayed 1 night in Feb 2024

10/10 Excellent

Ruiz

Stayed 7 nights in Jan 2024

8/10 Good

guadalupe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything went well! Close to everything. Only negative is its very noisy and the rooms arent aound proof at all.
Stayed 3 nights in Jan 2024

10/10 Excellent

jheblien

Liked: Cleanliness, staff & service, property conditions & facilities
Cerca de todo el centro
Stayed 5 nights in Jan 2024

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness
Property is noisy at all hours. Vents and windows in rooms face interior of building, which means all sounds from other guests and employees are clearly heard in room. Door knob to room would come unlocked with small amount of jiggling. Checked out early, because my partner couldn’t sleep.
Stayed 8 nights in Jan 2024

2/10 Terrible

Hema Nagendra Kumar

Disliked: Cleanliness, amenities, property conditions & facilities
It felt very unsafe!
Stayed 6 nights in Dec 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Yairon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El wifi muy malo, el telefono de la habitacion no funcionaba, la puerta de entrar tenia problenas con la llave y no abria, las personas tirando puertas a todas horas, muy ruidoooo, muchoo ecoo, un escandalo diario dia y noche se escucha lo minimo, las tuallas con huecos, las camas incomodas, las habitaciones demasiadas chiquitas. Muy mala la estancia en este hotel 0 de 0. No lo recomiendo es de lo peor q hay. No vale el precio q uno paga, a y encima a las 8 de la noche querian limpiar y dar servicios de habitacion. Muy mal todo
Stayed 7 nights in Dec 2023

2/10 Terrible

Dario

Disliked: Amenities, property conditions & facilities
The worst places i have been
Stayed 4 nights in Nov 2023

6/10 Okay

Jose julio

Stayed 2 nights in Sep 2023

6/10 Okay

Greter de la caridad

Liked: Staff & service
Stayed 5 nights in Nov 2023

2/10 Terrible

Guillermo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of noice, I don’t can sleep
It’s a motel not a hotel Very old, not confort bed and bat
Stayed 2 nights in Nov 2023
Response from Hotel Unico on 10 Nov 2023
We regret that you did not completely like the services, we will work on the areas of opportunity that you indicate.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Hotel Unico on 7 Nov 2023
Es un gusto para nosotros saber que fue de su agrado los servicios, le agradecemos la oportunidad de ser parte de su proyecto de viaje. Esperamos vuelva pronto.

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service
Bring bug spray and you will be fine! If A/C is a dealbreaker for you, then this hotel is not for you. Overall amazing stay and respectful staff.
Response from Hotel Unico on 2 Nov 2023
We appreciate your last stay, we hope to see you soon at Hotel Unico

2/10 Terrible

Ivelisse

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and looks like people live there. Bedroom windows broken and you could see into other rooms. There were body fluids on the bed covers, sheets and mattress. No a/c or fans. We checked right out and they were to refund us
Stayed 2 nights in Oct 2023
Response from Hotel Unico on 26 Oct 2023
We regret that you have not given us the opportunity to serve you and that your opinion is without having taken your stay.

8/10 Good

Yohandris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Hotel Unico on 20 Oct 2023
AGradecemos su pasada visita, esperamos verla pronto en Hotel Unico.

6/10 Okay

ilhami

Stayed 2 nights in Oct 2023
Response from Hotel Unico on 20 Oct 2023
Lamentamos que su estancia no haya sido totalmente de su agrado, trabajaremos para mejorar el servicio e instalaciones.

2/10 Terrible

Adriana

Stayed 3 nights in Oct 2023
Response from Hotel Unico on 27 Oct 2023
Lamentamos que su estancia no haya sido totalmente de su agrado, trabajaremos en mejorar los servicios e instalaciones.

10/10 Excellent

odilio

Stayed 7 nights in Sep 2023
Response from Hotel Unico on 6 Oct 2023
Nos da gusto saber que fue de su agrado los servicios e instalaciones, esperamos verlo pronto.

8/10 Good

primitivo g

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Unico on 6 Oct 2023
Agradecemos su pasada visita, seguiremos esforzandonos en las áreas de oportunidad .

2/10 Terrible

Fernando Antonio

Stayed 1 night in Sep 2023
Response from Hotel Unico on 6 Oct 2023
Lamentamos que no haya sido de su agrado los servicios, trabajaremos en las áreas de oportunidad para mejorar los servicios.

2/10 Terrible

Fernando Antonio

Stayed 1 night in Sep 2023
Response from Hotel Unico on 6 Oct 2023
Lamentamos que no haya sido de su agrado los servicios, trabajaremos en las áreas de oportunidad para mejorar los servicios.

8/10 Good

Inderjit

Stayed 2 nights in Aug 2023
Response from Hotel Unico on 6 Oct 2023
Agradecemos su pasada visita, esperamos verlo pronto

2/10 Terrible

Mariana

Stayed 1 night in Aug 2023
Response from Hotel Unico on 4 Sept 2023
Lamentamos que su estancia no haya sido totalmente de su agrado, trabajaremos en mejorar.

10/10 Excellent

ELIZABETH

Stayed 1 night in Aug 2023
Response from Hotel Unico on 4 Sept 2023
Agradecemos su pasada estancia y la oportunidad que nos brindó para atenderla. esperamos verla pronto en Hotel Unico.

10/10 Excellent

José Angel

Travelled with group
Liked: Amenities
Todo muy bien. Excelente servicio , personal e instalaciones, gracias
Stayed 3 nights in Jul 2023
Response from Hotel Unico on 3 Aug 2023
Es un gusto para todos los que colaboramos en Hotel Unico, saber que su estancia haya sido de su agrado, esperamos verlo pronto en la Ciudad y nos brinde nuevamente la oportunidad de atenderlo.

10/10 Excellent

CARMEN MARIA

Stayed 3 nights in Jul 2023
Response from Hotel Unico on 25 Jul 2023
Agradecemos su pasada visita, nos da gusto saber que fue de su agrado, esperamos que vuelva pronto a Hotel Unico.

2/10 Terrible

Hector, Portland

Stayed 3 nights in Jul 2023
Response from Hotel Unico on 3 Aug 2023
Lamentamos que su estancia no haya sido de su agrado, trabajaremos en las áreas de oportunidad para mejorar los servicios.

8/10 Good

Ruben

Stayed 2 nights in Jun 2023
Response from Hotel Unico on 1 Jul 2023
Agradecemos su pasada visita, espramos verlo pronto en Hotel Unico

10/10 Excellent

JESUS MARTIN

Stayed 2 nights in Jun 2023
Response from Hotel Unico on 15 Jun 2023
Agradecemos su pasada estancia, ha sido un gusto atenderlo, esperamos vuelva pronto a Hotel Unico.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience in my stay. Just a25 min. walk to the Zócalo makes this a well position spot to enjoy your stay in CDMX.
Stayed 4 nights in Jun 2023
Response from Hotel Unico on 15 Jun 2023
It is a pleasure to know that you liked the services and that your stay has been pleasant. We hope to see you soon at Hotel Unico.

2/10 Terrible

Saby

Stayed 5 nights in Apr 2023
Response from Hotel Unico on 19 May 2023
Lamentamos que su estancia no haya sido de su agrado, trabajaremos en mejorar los servicios.

10/10 Excellent

Ron

Stayed 1 night in May 2023
Response from Hotel Unico on 7 Jun 2023
Agradecemos su pasada visita, ha sido un gusto poder atenderlo. Esperamos vuelva pronto.

8/10 Good

daniel

Exactly what I expected. Clean enough, hot water, very inexpensive. It's loud and not in the best area but safe enough. You get what you pay for. Would recommend if your an old chunk of coal like me.
Stayed 1 night in May 2023
Response from Hotel Unico on 15 May 2023
We appreciate your last visit, it was a pleasure serving you and being part of your visit.We hope to see you soon at Hotel Unico.

8/10 Good

Zamná Pérez Ramírez

Stayed 3 nights in Apr 2023
Response from Hotel Unico on 12 Apr 2023
Nos da gusto saber que fue de su agrado los servicios y sobre todo agradecemos la oportunidad de ser parte de su experiencia de viajer, esperamos vuelva pronto a Hotel Unico.

10/10 Excellent

Andres

Stayed 2 nights in Apr 2023
Response from Hotel Unico on 10 Apr 2023
Agradecemos su pasada estancia, nos da gusto saber que fue de su agrado los servicios e instalaciones, esperamos vuelva pronto.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient erea
Stayed 5 nights in Mar 2023
Response from Hotel Unico on 22 Mar 2023
Agradecemos su pasada visita y la oportunidad de atenderlo, esperamos verlo pronto en Hotel Unico.

2/10 Terrible

Mark

Stayed 1 night in Mar 2023
Response from Hotel Unico on 30 Mar 2023
Agradecemos su pasada estancia, lamentamos que su estancia no haya sido totalmente de su agrado, trabajaremos para mejorar los servicios e instalaciones.

10/10 Excellent

Juan

Stayed 6 nights in Feb 2023
Response from Erika V. on 8 Mar 2023
Agradecemos su pasada visita y es un gusto haberlo atendido, esperamos verlo pronto en nuestras instalaciones.

6/10 Okay

Erica

Stayed 4 nights in Feb 2023
Response from Erika V. on 24 Feb 2023
Agradecemos su pasada visita, trabajaremos en mejorar nuestros servicios e instalaciones.

4/10 Poor

Grisel

Stayed 1 night in Feb 2023
Response from Erika V. on 24 Feb 2023
Lamentamos que su estancia no haya sido totalmente, trabajaremos para mejorar los servicios

10/10 Excellent

Oscar

Stayed 1 night in Feb 2023
Response from Erika V. on 21 Feb 2023
Agradecemos su pasada estancia y nos da gusto saber que fue de su agrado los servicios, esperamos vuelva pronto.

2/10 Terrible

Silvia, Los Angeles

Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from Erika V. on 8 Mar 2023
Lamentamos que su estancia no haya sido totalmente de su agrado, ojala nos pudiera indicar las áreas de oportundiad que podemos mejorar, ya que de esa manera podemos crecer.

6/10 Okay

mely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Afuera pasa el metrobus queva a centro histórico, caminando un poco más está el metro. A mí me asusto escuchar en la noche prostitutas, en los alrededores de noche está muy solo, Pero pues es el area de la merced y por el precio y para solo dormir después de turistear pues pasa. El personal super amable y limpieza bien.
Stayed 4 nights in May 2024
Response from Hotel Único on 23 May 2024
¡Hola! Muchas gracias por compartir tu experiencia. Nos alegra saber que encontraste el personal amable y que la limpieza cumplió con tus expectativas. Valoramos mucho tus comentarios sobre la ubicación. Sabemos que la zona puede ser un poco bulliciosa por las noches, pero trabajamos constantemente para mejorar la seguridad y comodidad de nuestros huéspedes. Nos alegra que hayas encontrado conveniente la cercanía al transporte público y esperamos que hayas disfrutado de tus actividades turísticas. Apreciamos tu comprensión respecto al precio y el propósito de tu estancia. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una experiencia aún mejor.