Search Hotels Near Melrose Arch Shopping Centre, Johannesburg

"I booked two rooms at the Capital Hotel in Melrose for a business trip. Upon arrival, we were informed that there was no record of our booking, despite us having a confirmation for that same day. After presenting the confirmation, we were told that the booking had actually been made at the Capital Hotel in Sandton. We again showed our confirmation clearly stating Melrose. After some time, the manager came to assist the front desk. Only then were we informed that a group booking had extended their stay, and as a result, our reservation had been moved to the Sandton property without any prior notification. In over 30 years of business travel, I have never experienced anything like this. The lack of communication, poor handling of the situation, and overall unprofessional approach suggest that management is not adequately overseeing basic hospitality standards. To make matters worse, no refund, complimentary meal, or even a simple gesture of goodwill was offered to compensate for the inconvenience caused. A very disappointing and unacceptable experience."

"The staff are wonderful and will accommodate your every need. "

"Great hotel. Amazing location. "

"Great location next to the Gautrain & Sandton City. Modern clean rooms, with kind and responsive staff "

"Really lovely villa. House keeping was fabulous too… loved the turn down with a lovely touch of nougat. Disappointed that my birthday wasn’t recognised with a glass of bubbles. We chattered on WhatsApp pre arriving that it would be made special… we even ate in Pot Luck to celebrate ! ☹️ "

"We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too "

"The room was very clean well appointed and comfortable the bed was comfortable. My only complaint would be the lighting in the lighting in the bathroom is not good."

"The staff was nice and welcoming but the facility looks like it’s in need of some renovation. It’s looking a a bit the worse for wear and inadequate of bad lighting choices in places like the bathrooms makes the place look like a motel. "

"Spacious rooms with great staff at a perfect location. "