Search Hotels with Room Service in Malibu

"The overall property was very pretty but wasn’t very well kept. When I got in I was told I was staying in the only room attached to the lobby. I noticed that there was another room across that had a resident living there. While I had been throughly instructed that smoking was not allowed on the property and would result in a fine, I was greeted by the resident smoking multiple times during my stay. I was also kept up by the noise of another room above mine. The room was overall fine besides the bed being broken on one side. The bathroom had no sap, shampoo or conditioner. The location of the property is nice but to say it is walkable to anywhere is a stretch as it sits on a busy street without a sidewalk. The hill leading down to said street is quite steep and has a drain with a constant water flow that causes the already steep hill to become quite slippery and dangerous. The pool hours are 7am to 10pm but when I checked in they let me know it was 7 to 7 and when I followed up, asking if it was open till 10 they told me it was but I had to quiet if I wanted to go after 7pm. Which is fine but odd they would say it’s open until 10 if they don’t want guests going after 7pm. Overall, I would not recommend."

"We booked Surf Rider based on the strong reviews, especially the repeated mentions of great hospitality-but unfortunately, our experience didn't reflect that at all. The rooms are extremely small, and the noise from PCH is constant and very loud, making it difticult to relax or sleep. I asked if there was any possibility of moving to a quieter room, but the only option offered was to pay an additional $450-$1000, which felt unreasonable. We were also staying here to celebrate my wife’s birthday, and there was no acknowledgment whatsoever—no small gesture or even a simple mention, which was disappointing given the hotel's reputation for hospitality. The front desk representative look at us like we had four heads when mentioned the celebration. Overall, for the price point, I expected a much more comfortable and thoughtful experience. This stay fell short. Very disappointed we chose this over the Malibu Beach Inn who actually provides a getaway experience reflective of the price point. There’s not a rogue one or a robe."

"Good "