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"My mom and I had an incredible time at Villa Agape! We visited during our birthday and the staff made us feel so special! The villa even upgraded our room free of charge to a gorgeous room with a view, because the day we checked in was my mom and my birthday! We felt like princesses and enjoyed every minute of our stay. The food was incredible and grounds and gardens around the hotel were magnificent. Villa Agape made our first trip to Florence a memorable one in all the best ways! "

"The hotel was great, just the location was a little difficult to get in."

"We always look forward to stopping at Villa Neroli on working trips as it’s super convenient amd comfortable. Easy to park, check-in amd relax in the sauna or get a work out in the gym. Dinner is always delicious, breakfast has good options. The service is prompt and kind. The location is perfect for biz travelers as well as tourists who want to see all but stay away from the crowds amd confusion."

"The accommodation was nice, but checking in/speaking to reception took ages because of a lack of staff. It took 2 requests to get an extra pillow because they only provided 3 pillows for the two of us. The main issue, though, was the wifi. It didn't work on my laptop, even when I created a new account with a different email address. It kept telling me to reset my password to access the internet, even after I just had. I emailed support about it and didn't hear back."

"The room was very clean, the staff is friendly some of them even speak English or Spanish and they are very courteous."

"Italiana Hotels Florence was a very enjoyable place to stay. The hotel was comfortable, clean, and well organized, making our visit to Florence relaxing and smooth. The included breakfast was a great bonus and made our mornings easy and convenient. We also appreciated the free parking, which was very helpful and practical. The staff were great, friendly, professional, and always ready to assist. Overall, a wonderful experience and a solid choice for anyone visiting Florence."

"Overall, very good customer service, the room was exceptionally clean, fresh linen and towels everyday."

"Great staff!!! Very kind, prepared, ready to serve any time attitude. Not expecting anything. Love it!!! Michell at breakfast room and counter receptions Perfect!!! I will come back to Florence because of their welcome hospitality. Two Thumbs Up x 100000"

"Very charming, clean and fresh"