- Liked: Cleanliness, property conditions & facilities, room comfort
The stay had been planned well in advance as we were attending a family wedding. The venue was only 1 mile away, so the apartments seemed a perfect choice to accomodate the 5 of us. Major upset on the journey to recieve a Wots App saying we had been moved to Tooting : so that someone could extend their stay in the rooms...most unacceptable. I phoned Hotels.com/ they checked + I was still booked in/ I phoned the concierge + suggested she moved the other party to where she wanted me to go (40 mins away from the booked apartment)/ when we arrived she said I should have told her I was going to a wedding! What difference should that make? I had a booking/ had payed in advance/ that was my accomodation & in my opinion, she had no right to redirect me. It made me extremely stressed and upset, as a result medication was needed. The 2 staff that I liased with at Hotels.Com were very helpful and supportive. The apartment was a good choice. The location was perfect. A pity there wasnt more time to take in all the sights!