6/10 Okay
Donald
Travelled with partner
21 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property overall was great but we paid for the upgraded room without having the upgrade available to us.
The washing machine door was stuck shut and there was clothing still in it from a previous guest. Maintenance said to leave it in the machine and they would have someone from housekeeping retrieve the clothing and dont use the machine until housekeeping cleans it. Well housekeeping never showed up to clean it so we never were able to use the washer dryer.
Basic amenities like robes, slippers and a hair dryer were not in the unit, however there was hair in drawer where the hair dryer was supposed to be. I feel like i shouldn't have call for things that should have been in the room to begin with.
There was a couple of feathers on the floor, also possibly from a previous guest, which again led us to believe the unit had not been properly cleaned prior to our arrival.
It's a great property, just seems like we didnt quite get all of the little things we paid for and those we did we had to call down to housekeeping to bring to us.
Donald
Stayed 3 nights in Jun 2024