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"The spa facilities were poor dirty showers , ran. Out of towels had to walk all the way to reception to pick one up , couldn’t get in the jacuzzi as full of children the steam room was cold I had just finished work and was looking forward to a lovely relaxing time , went to have a shower and guess what no shower gell in the dispensers overall very disappointed , the room we stopped in was ok it was at least clean ."

"Lovely and luxurious "

"The staff were lovely and the food was great. We were upgraded to a superior room, which was wonderful and clean but the room was far too hot because it was next to the main working fireplace of the hotel. We had to have the window open the whole time to cool down, (but didn’t make too much difference in temperature) and then smoke from the chimney came into the room."

"Room was okay. Temperature control was ineffective in that it didn’t matter what temperature is was put too it just billowed out cold air, even when set to 26 degrees."

"Outstanding value for this hotel. Spotlessly clean, and one of the most comfortable hotel beds I have ever slept in. Quiet, convenient to shopping, and not far from LGW we are SO GLAD to have found this property. Meals in the hotel bar were excellent and decent portions. Unreservedly recommend."

"Lovely helpful staff especially The guest manager couldn’t do enough for us !"

"Staff were attentive and polite. Room was a bit too hot for sleeping. Breakfast was excellent quality but the high end restaurant was expensive for the quality of food. Also only had 3 options for children which was not great. Swimming area was lovely. "

"An elegant period building in a convenient location for the occasion. Breakfast was excellent and plenty of choice at the bar. As expected from a period property, the rooms are a little dated and not huge, but overall good offering good value for money"

"Room was good. Aircon kept it at an acceptable temp (hotel was otherwise on the warm side). Sadly the food let it down. Both of the breakfasts I had were cold. The evening meal (function meal) was also cold. Staff were generally very good, but were let down by breakfast staff on the second day - had to ask twice for poached eggs. A lovely traditional hotel, let down by things which should be very easy to fix. I would return. "