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Reviews of The Inn at Erlowest

3.5 out of 5
The Inn at Erlowest
3178 Lake Shore Drive, Lake George, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 153 out of 181 reviews" "
Rating 8 - Good. 19 out of 181 reviews" "
Rating 6 - Okay. 4 out of 181 reviews" "
Rating 4 - Poor. 3 out of 181 reviews" "
Rating 2 - Terrible. 2 out of 181 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sakwalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy place to stay in Lake George. The suite was big, clean and beautiful, the bathroom is the best! The service was very good.
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Unique castle hotel with old world charm. Everyone was super friendly and accommodating. They provided 2 small bottles of Prosecco that were iced down and waiting for us free of charge. Great location overlooking Lake George
Stayed 1 night in Mar 2024

10/10 Excellent

DHARAM, schenectady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and beautiful property on Lake George. Attentive staff, comfortable rooms and great food.
Stayed 1 night in Feb 2024

10/10 Excellent

Rajneekar reddy

Stayed 1 night in Dec 2023

10/10 Excellent

Brent

Stayed 1 night in Dec 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so unique, just so special. We LOVED our stay. The rooms have character and history. The patio has a giant fireplace outside and we sat there chatting with other guests enjoying the lake view. Food in the restaurant is excellent. If you can book a room - note they are typically full - it'll be the wonderful experience.
Stayed 2 nights in Oct 2023
Response from Laurie Jones on 9 Nov 2023
We are so pleased you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful character
Stayed 2 nights in Oct 2023
Response from Laurie Jones on 9 Nov 2023
Thank you so much for your review. We look forward to seeing you again.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great meal. Very nice room but it was next to central ac unit and above a wedding reception so a bit noisy.
Stayed 1 night in Oct 2023

8/10 Good

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Laurie Jones on 9 Nov 2023
Thank you for your rating. We look forward to seeing you again.

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were warmly welcomed, and check-in was super speedy. This was particularly nice, because of the several hours drive to get here. There was a small baggage cart, readily available for our use. Upon entering our room, it was opulent and spacious with exquisite views. (The Horicon Suite). We had a couple of small issues the first night. Staff had forgotten to turn on the A/C in our room, and it showed 80F on the thermostat., and one of the remote controls for the TV had dead batteries. The latter problem was discovered hours later, and they sent maintenance staff to assist. During their visit, they volunteered to also get us a fan, to better circulate the air in our room, which was still cooling. Those two gentlemen were stellar and definitely deserve to be commended. The rest of our stay was every bit as serene and pleasant as we expected. The facility is charming and beautiful, and the grounds are well manicured and picturesque.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Erlowest staff.
Erlowest staff is incredible. They make it feel like home. Wild boar slider and coconut shrimp outstanding. Wild boar had excellent authentic and cultural flavor. Breakfast outstanding. Staff did walkthrough with us and helped us with any small request we had. Rooms are spacious and quiet getaway. I would recommend a stay at Erlowest to anyone and everyone.
Stayed 1 night in Aug 2023

2/10 Terrible

Yangwen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I gave one star only because of the view from the hotel. No good experience on other things. 1) parking - the “reserved” parking was always occupied by someone else car. The staff had taken no actions to resolve the issue 2) room has several issues. There was a big kitchen fan right outside the room window. It’s very noisy and smell bad if we turn on the window AC unit. 3) the shower was terrible. The water temperature is not consistent. It goes from very hot to very cold in a sudden. 4) the room was too bright in the morning. The room has windows facing east. The blinds do not block any sunlight after sunrise. It doesn’t not worth the $550 per night we spent at all. Very disappointed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alicja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem. Beautiful property and grounds. Great location with breath taking views. Rooms very clean and nicely decorated. Beds super comfortable. Service top notch. The restaurant is probably the best in Lake George area. Delicious food and attentive service. I’ll definitely be back.
Stayed 1 night in Jul 2023

10/10 Excellent

MICHELLE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant and helpful. A wonderful place to stay. Highly recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Dzintra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem on Lake George.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway resort for 2!!
Our stay at the Inn at Erlowest was absolutely wonderful!! Amazing accomodations and food and the place is immaculate!! We would love to stay there again!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very elegant and exquisite including the rooms and. And the interior. The lake view was spectacular and the is unsquare clean a need. We will definitely return to this property
Stayed 1 night in Apr 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic setting
Wonderful romantic setting. Perfect room for watching the sunrise over the mountains. The room is quaint but perfect for a couple with the 2 person Jacuzzi and gas fired fireplace steps from the king size bed.
Stayed 1 night in Mar 2023
Response from Laurie Jones on 1 May 2023
Thank you so much for your review. The Inn at Erlowest with views of beautiful Lake George and the Adirondack Mountains never dissapoint. We are so pleased you had a peaceful stay with us and we look forward to your return.

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Laurie Jones on 10 Mar 2023
Thank you for your visit. We look forward to seeing you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Laurie Jones on 10 Mar 2023
Thank you for your visit. we look forward to seeing you again soon.

10/10 Excellent

KRISTINE

Stayed 1 night in Feb 2023
Response from Laurie Jones on 19 Mar 2023
Thank you so much for your review. We look forward to seeing you again soon !

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I love this place for celebrating special occasions since it is so unique to stay at this beautiful castle, the people are so welcoming and the food is excellent. This was our 3rd stay but I have to say the room we stayed in really needed some work. The shower handle fell off in our hands, one of the lovely pictures on the wall had no glass to protect it like it had broken from a fall and not replaced and the free soaps/shampoos/makeup remover cloths are much smaller and the options reduced. For the cost which we dont mind paying we would expect not motel quality.
Stayed 1 night in Feb 2023
Response from Laurie Jones on 10 Mar 2023
Thank you for your review. We appreciate all of the feedback we get especially in the slower months. This gives our teams time to fix the little details that truly make us a first-class Inn. We look forward to your return visit.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can’t say enough about our stay here. The Castle was beautiful! Attention to details by the staff. All going above and beyond to make your experience the best. Intimate locations with throughout the facilities. The fine dinning in an igloo was the best. Hats off to you he chef. If your looking for a romantic weekend away this is your place. We will be back.
Stayed 1 night in Jan 2023
Response from Laurie Jones on 10 Mar 2023
Thank you so much for your review. We are so pleased you enjoyed your stay and look forward to seeing you again soon !

10/10 Excellent

doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous! Each room is different. Its very romantic and quiet, and the hosts go out of their way to accommodate you. I love that they include breakfast and you get choices. They also serve dinner toom They give you complimentary champagne in your room the first night. The grounds are gorgeous. They have a bar with a fireplace that you can sit and relax after a day out. I would highly recommend coming here if youre looking for a relaxing weekend away!
Response from Laurie Jones on 10 Mar 2023
Thank you so much for your review. The Fall and Winter months are so very special here with the beautiful views and peaceful mountains. We look forward to your return

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing place to stay. First time eating dinner there and in an igloo made it even better!!
Response from Laurie Jones on 10 Mar 2023
Thank you for your review. Dinner in an igloo is a wonderful experience, and we are so pleased you were able to join us. We look forward to your return stay!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Leaky Cauldron
The Inn shows its age and up keep status. Wall paper is coming up in many common rooms. Some rugs are some what threadbare especially on the stairs. Room handles do not close and doors must be locked at all times to ensure the door remains closed. Our room, the Howe suite had an infestation of ladybugs when we arrived and grew in volume by the next day. The ceiling in our room got a leak. Plaster/dry wall began to fall to the floor and on my luggage. The leak dripped all nite. The staff put towels on the floor to stop the water from going all over the room. By morning the drywall tape was hanging from the ceiling and the ceiling leak grew to about a 2' area. No one at the inn offered to move us or compensate use for the condition of the room.
Stayed 1 night in Dec 2022
Response from Laurie Jones on 7 Dec 2022
Good Morning Ms. Butler. I wanted to address the review of your stay. As we discussed on the phone on Sunday I will be talking to our owners about compensation. You mentioned that it was not offered. At the time of your stay we did not have another room to move you to. The Inn at Erlowest has 10 suites and we were sold out. Thank you for brining to my attention the ladybugs we have taken care of this issue with our maintenance team. The other items you mentioned are upkeep items that are worked on throughout the year. These items plus others are worked on constantly. As I mentioned on the phone I will be back in touch with you in the next few days. Please feel free to call me if you would like to discuss further.

10/10 Excellent

Bryan

It was great!! Had a great time to relax and enjoy the view
Stayed 2 nights in Nov 2022
Response from Laurie Jones on 7 Dec 2022
Thank you so much for your review. We are so pleased you were able to relax and enjoy all that The Inn at Erlowest has to offer. We look forward to your return stay !

10/10 Excellent

KIMBERLEY, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful. Loved our room. Front desk and waitress were excellent. Only thing I didn't like was the maid service. Didn't wipe down faucet in bathroom, replace the used face wipes and the bag for the wastebasket was placed on top of it. I had to put it on the wastebasket myself. But we will definitely be coming back.
Stayed 2 nights in Nov 2022
Response from Laurie Jones on 7 Dec 2022
Thank you for your review. I apologize our stay over service was not up to par. Conversations and changes have been made. I appreciate you brining this to my attention. We look forward to your return stay.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for our 25th Anniversary getaway. Beautiful and peaceful.
Stayed 1 night in Nov 2022
Response from Laurie Jones on 20 Nov 2022
Thank you so much for your review. We are so honored that you chose to spend your anniversary with us. We look forward to celebrating many more with you !

10/10 Excellent

donna dongryung

Stayed 1 night in Oct 2022

10/10 Excellent

Mike

Stayed 2 nights in Oct 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Inn was charming and the staff helpful. Only adverse outcome was the Inn’s dining was closed Tuesday and Wednesday evening.
Stayed 3 nights in Sep 2022
Response from Frank Dittrich on 1 Oct 2022
We are sorry that we are not currently able to offer dining 7-days a week. Staffing challenges have caused us to reduce our days of service to allow our kitchen staff to enjoy time off. We hope that we will return to 7-days a week in 2023!

8/10 Good

thomas, Loudonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Julia

Liked: Property conditions & facilities, room comfort
Overall beautiful place to relax at. Wished the breakfast (service) would have been consistently good. Out of all the days to fail us it had to be my birthday.
Stayed 4 nights in Sep 2022
Response from Frank Dittrich, GM on 28 Sept 2022
We are very sorry that our breakfast service was not consistent for you! We will go back to review where our consistency was lacking!

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great place!
Stayed 2 nights in Sep 2022
Response from Frank Dittrich, GM on 28 Sept 2022
We are very happy that you enjoyed The Inn at Erlowest! Thank you for leaving a review and we hope you will be able to visit again!

4/10 Poor

LINDA, BRONX

Travelled with partner
Liked: Property conditions & facilities
Enjoyed exterior of the erlowest beautiful. The first day fireplace n jacuzzi did not work. The stopper broken n jets did not work. The Manager did address and explained fireplace is on just seasonally but that they would turn on for our stay. Fireplace only worked for one hour the second day. Second day of stay housekeeping below par. Ice bucket left filled with old water. The housekeeper did not refresh shower. An empty soap box was found etc. I did not realize I would be charged an extra 20.00 for additional order of pancakes and only was allowed to select one item from menu. I had to ASK for the breakfast menu for our second day of stay. Toiletries left for just one person literally just one tiny bottle of shampoo, conditioner, lotion first day only. No form of service recovery offered for inconveniences. Recommend guests are alerted: 1. Fireplace only on in winter 2. You have to ask for extra toiletries n breakfast menu on additional stays. 3. Manager offer some other form of service recovery for problems with room not just offer a downgraded room. 4. Manager check rooms to ensure quality housekeeping service. 5. Upon check out take time to speak to guest who had difficulties with stay Thank you .
Stayed 2 nights in Sep 2022
Response from Laurie on 16 Sept 2022
Thank you for your review. I did speak to our Maintenance Manager who was in your room with me when we turned the fireplace on and we were not aware it stopped working for you. As we showed you it is based on the temperature of the room. He also was concerned once he put the new stopper in the jacuzzi that it was not working either. The Inn's front desk is staffed 24 hours for whatever extra items our guests require. The other room we offered when we spent some time together on the patio is identical to the room you were in with the exception of the fireplace. I apologize I was not at the front desk when you checked out I would have loved to have spent some more time talking with you. It was a pleasure to meet you both.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

aline

Stayed 1 night in Sep 2022
Response from Frank Dittrich, GM on 28 Sept 2022
Thank you for choosing The Inn at Erlowest.

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels we have ever stayed in! Gorgeous setting, lovely interior, wonderful breakfast. Would recommend this property to anybody who needs a peaceful, elegant get-away.
Stayed 1 night in Sep 2022
Response from Laurie on 16 Sept 2022
Thank you so much for your review. We are so pleased you enjoyed your stay and look forward to a return visit. Fall and Winter are beautiful times to enjoy the scenery !

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Frank Dittrich, General Manager on 4 Sept 2022
Thank you for sharing your review. We appreciate you taking the time and look forward to seeing you again in the future!

10/10 Excellent

Sara

Stayed 1 night in Sep 2022
Response from Frank Dittrich, GM The Inn at Erlowest on 5 Sept 2022
Thank you for providing a review. We are happy that you enjoyed your stay and hope that you will be back!

8/10 Good

Mary Ann

Stayed 1 night in Aug 2022

10/10 Excellent

Illya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful Inn. Felt like being a guest in an old castle. Great staff and nice rooms/grounds. Definitely worth the extra money to not stay in a Lake George “motel”.
Stayed 2 nights in Jul 2022
Response from Frank Dittrich, GM on 27 Jul 2022
Thank you for chjoosing The Inn at Erlowest. We are very happy that you enjoyed your stay. We hope that you will be able to visit with us again. The seasonal changes in Lake George are outstanding with fall foliage followed by the quiet of a frozen lake and snow on the mountains!

10/10 Excellent

Caroline

Liked: Staff & service
A .
Stayed 3 nights in Jul 2022
Response from Frank Dittrich, GM on 15 Jul 2022
Thank you for providing your review! We appreciate it!

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities
Building and grounds were beautiful, but the hotel staff and amenities were disappointing. The restaurant/food service team was exemplary and redeemed the stay for us.
Stayed 2 nights in Jul 2022
Response from Frank Dittrich, GM on 20 Jul 2022
We are sorry that our staff and amenities disappointed you. Typically our most positive reviews are with regard to our staff. I would like to discuss to better understand where we failed in this regard. Please call and ask for the General Manager.

10/10 Excellent

LINDA, BRONX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything gorgeous, classy. Double shower N jacuzzi in Bathroom awesome. Love the touch of welcome in room bottled water n wine for two. Felt like I was back in time to 18th century luxury. Recommend a vanity lighted mirror in bathroom. Prefer view television closer to bed. Customer service outstanding five star all the way. Thank you !
Stayed 1 night in Jun 2022
Response from Frank Dittrich, GM on 27 Jun 2022
Thank you for staying with us! We are very happy that you enjoyed your stay and hope that you will visit again soon! (Fall foliage is amazing!!!)