Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Primary image
Indoor pool
Indoor pool
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Overview of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property

4.3/5 Excellent

Top rated for cleanliness (4.5/5)

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

Explore the area

  • Popular LocationSt. Jacobs Market District Visitor Information Centre2 min walk
  • Popular LocationSt. Jacobs Outlets4 min walk
  • Popular LocationMax's Golf Centre13 min walk
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)20 min drive

Choose dates to view prices

About this area

Township of Woolwich

Located in Township of Woolwich, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel is in the city centre and near a train station. Brubacher House Museum and Waterloo Visitor & Heritage Information Centre are local landmarks, and the area's natural beauty can be seen at Laurel Creek Conservation Area and RIM Park. Conestogo River Horseback Adventures and Earth Sciences Museum are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 2 min walk
  • St. Jacobs Country Playhouse - 3 min walk
  • St. Jacobs Outlets - 4 min walk
  • Max's Golf Centre - 13 min walk
  • City of Waterloo Museum - 8 min drive

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 20 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Hotel in the city centre
Consider a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel and take advantage of a free breakfast buffet, a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fitness centre and a business centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, smoke-free property and a 24-hour front desk
  • Luggage storage, a computer station and coffee/tea in the lobby
  • Guest reviews say good things about the helpful staff and location
Room features
All guest rooms at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel have perks, such as laptop-compatible safes and climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and complimentary newspapers. Guest reviews speak positively of the overall comfort rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and Select Comfort beds
  • Bathrooms with designer toiletries and hairdryers
  • 42-inch LED TVs with premium channels
  • Fridges, microwaves and free infant beds

Languages

English, French, German, Hindi, Indonesian, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (1200 square feet)
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Policies

Check-in

93% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM to 10 PM.

How much does it cost to stay at ?

As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at on 2 Oct 2022 start from ₹8,878.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Check-in is from 3:00 PM - midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel?

Checkout is at noon.

Where is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel located?

Located in the heart of Township of Woolwich, this hotel is 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre and 2.5 mi (4 km) from University of Waterloo. St. Jacobs Country Playhouse and St. Jacobs Outlets are also within 5 minutes.

Can I cancel my reservation for free at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 549 out of 1003 reviews
5 - Excellent 55%
Rating 4 - Good. 324 out of 1003 reviews
4 - Good 32%
Rating 3 - Okay. 70 out of 1003 reviews
3 - Okay 7%
Rating 2 - Poor. 31 out of 1003 reviews
2 - Poor 3%
Rating 1 - Terrible. 29 out of 1003 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Maurino
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2022

4/5 Good

Terry
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were very helpful.
Stayed 1 night in Sep 2022

4/5 Good

Maria
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean.
Stayed 1 night in Sep 2022

1/5 Terrible

Andrew
Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel room was not cleaned at all; walked into our room either red wine or blood was splattered all over the wall in hotel room. Went down to front desk took them 45min to change rooms staff had no extra key to allow us back into our room. The new room was a little cleaner bathroom has hair and mold in corners. The Keurig machine had someone old coffee cup inside. When you pay over 200 dollars a night, you should expect clean room. Holiday Inn advertises they maintain a clean environment. Other guest also said this is one of the dirtiest Hoilday Inn they stayed at. When I stay at other Holiday Inns they are clean but not this one.
Stayed 1 night in Sep 2022

5/5 Excellent

mike
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday inn, always a consistent and reliable place stay. Clean rooms and a comfy bed.
Stayed 1 night in Sep 2022

5/5 Excellent

Clare
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real close to St Jacob's Farmers Market and the Outlet Mall Stores. Very easy to find and lots of parking
Stayed 1 night in Sep 2022

3/5 Okay

Wayne
Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk gave out our room key to another guest!! Other guest opened our door while we were in the room. Then our key didn't work. Very disturbing as things could have been stolen out of our room if we were not there. One elevator not working. Had trouble with the tv
Stayed 1 night in Sep 2022

5/5 Excellent

Shaheda
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and always willing to help, never a time that no one was at the front counter.
Stayed 3 nights in Aug 2022

3/5 Okay

Mary
Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Overall it was ok, however, there was no soap in the bathroom. When I asked staff for cups, they said someone would bring them to the room... never showed.
Stayed 1 night in Sep 2022

2/5 Poor

Henry
Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We arrived in our room and found there were no towels, water glasses or soap for the sink. We called the front desk and they said they’d bring them right away. An hour and a half later my husband had to go down and ask for them. We were told there was no soap in the hotel, but they did find a small bar for us.
Stayed 1 night in Sep 2022