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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

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Indoor pool
Indoor pool
Premium Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board
Premium bedding, desk, blackout curtains, iron/ironing board

Overview of Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5-star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available
Map
105 King St E, Kitchener, ON, N2G2K8

Explore the area

  • Popular LocationTheMuseum3 min walk
  • Popular LocationKitchener City Hall6 min walk
  • Popular LocationKitchener-Waterloo Art Gallery9 min walk
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)18 min drive

Room options

About this area

Kitchener

Located in Kitchener, Crowne Plaza Kitchener-Waterloo, an IHG Hotel is in the city centre and near the airport. Kitchener-Waterloo Art Gallery and Centre In The Square are cultural highlights, and travellers looking to shop may want to visit Conestoga Mall and St. Jacobs Outlets. Enjoy an event or a match at Kitchener Memorial Auditorium Complex, and consider making time for Bingemans—a top attraction that's not to be missed. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snow tubing and snowshoeing.

What's nearby

  • TheMuseum - 3 min walk
  • Conrad Centre for the Performing Arts - 3 min walk
  • Historic St. Paul's Lutheran Church - 4 min walk
  • Kitchener City Hall - 6 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 62 min drive

About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5-star hotel in the business district
You can look forward to dry cleaning/laundry services, a fireplace in the lobby and a bar at Crowne Plaza Kitchener-Waterloo, an IHG Hotel. The on-site American cuisine restaurant, Aqua Lounge Restaurant, features brunch. Free in-room WiFi and a business centre are available to all guests.
You'll also find perks such as:
  • An indoor pool
  • Self-parking (surcharge), a porter/bellboy and free newspapers
  • 7 meeting rooms, a 24-hour front desk and smoke-free property
  • Luggage storage, a front desk safe and wedding services
  • Guest reviews speak well of the helpful staff and location
Room features
All guest rooms at Crowne Plaza Kitchener-Waterloo, an IHG Hotel feature perks, such as premium bedding and climate-controlled air conditioning, in addition to amenities, such as late-night fare and complimentary wireless Internet access. Guests reviews say good things about the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 37-inch LED TVs with cable channels
  • Fridges, microwaves and coffee/tea makers

Languages

English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (CAD 12.00 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (15000 square feet of space)
  • Meeting rooms - 7

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

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Policies

Check-in

91% of travellers were happy with check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 60
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Late check-out fee: CAD 60 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
A car is recommended for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 AM.

How much does it cost to stay at ?

As of 4 Oct 2022, prices found for a 1-night stay for 2 adults at on 16 Oct 2022 start from ₹10,745.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Kitchener-Waterloo, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Self-parking is available for CAD 12.00 per night.

What time is check-in at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Checkout is at noon. Late checkout is available for CAD 60 (subject to availability).

Where is Crowne Plaza Kitchener-Waterloo, an IHG Hotel located?

Located in the heart of Kitchener, this hotel is within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 mi (5 km). Kitchener Station is 14 minutes by foot.

Can I cancel my reservation for free at Crowne Plaza Kitchener-Waterloo, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Kitchener-Waterloo, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 391 out of 1000 reviews
5 - Excellent 39%
Rating 4 - Good. 370 out of 1000 reviews
4 - Good 37%
Rating 3 - Okay. 121 out of 1000 reviews
3 - Okay 12%
Rating 2 - Poor. 61 out of 1000 reviews
2 - Poor 6%
Rating 1 - Terrible. 57 out of 1000 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

karen
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding!!! The breakfast buffet was top notch! The bed was super comfortable,and the sheets were a really good quality. Absolutely loved everything except late at night guys were smoking crack by the parking lot. But the property itself was very safe, quiet,outstanding service in every area. Def will say there again
Stayed 2 nights in Sep 2022

3/5 Okay

Denise
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, beautiful lobby and restaurant but we found our room very small. Small bathroom. Parking garage was very low. Scratch my hatch door. It served its purpose but I probably wouldn’t stay here again.
Stayed 1 night in Oct 2022

5/5 Excellent

Christine
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very pleasant ,polite and helpful
Stayed 3 nights in Sep 2022

5/5 Excellent

Paul
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to everything
Stayed 1 night in Sep 2022

1/5 Terrible

sharanjit
Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Area was ok: This place WAS DISGUSTING. Random stuff was dirty all over so I can only imagine imagine the sheets and all. The drinking cups has lipstick on them. The shower has limescale all over. And house keeping did not come after 2 days of the service sign on our door. Once even with house cleaning in the room next to ours. Overall not clean enough.
Stayed 2 nights in Sep 2022

4/5 Good

Dennis
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great staff
Stayed 1 night in Sep 2022

5/5 Excellent

Mary
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Sep 2022

5/5 Excellent

daniel
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all. My stay was very short but excellent. Thanks again….Andy
Stayed 1 night in Sep 2022

4/5 Good

Christine, Edmonton
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a good value for the centre of Kitchener. Staff were helpful. The room was quiet. My suite was updated but was rather small and dark and obviously built many decades ago. The view from the balcony was into an unattractive courtyard filled with some kind of structure with skylights.
Stayed 3 nights in Sep 2022

5/5 Excellent

david
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, nice rooms
Stayed 1 night in Sep 2022