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HB Guest Home 5

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Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
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Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Overview of HB Guest Home 5

HB Guest Home 5

3.0 star property

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Kitchen
  • Gym
  • Breakfast available
Map
200 Holbeach Crescent, Waterloo, ON, N2J 4Y4

Explore the area

  • Popular LocationWilfrid Laurier University3 min drive
  • Popular LocationCity of Waterloo Museum4 min drive
  • Popular LocationConestoga Mall4 min drive
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)17 min drive

Room options

About this area

Waterloo

HB Guest Home 5 is located in Waterloo. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Waterloo Park and Laurel Creek Conservation Area. Perimeter Institute for Theoretical Physics and Earth Sciences Museum are also worth visiting.

What's nearby

  • Wilfrid Laurier University - 3 min drive
  • City of Waterloo Museum - 4 min drive
  • Conestoga Mall - 4 min drive
  • Clay and Glass - 4 min drive
  • Waterloo Park - 7 min drive

Getting around

  • Kitchener Station - 12 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 68 min drive

About this property

HB Guest Home 5

3-star guest house
At HB Guest Home 5, you can look forward to a round-trip airport shuttle, a free food/drink shopping service and a garden. In addition to laundry facilities and a fireplace in the lobby, guests can connect to free in-room WiFi.
Other perks at this guest house include:
  • Free self-parking and extended parking
  • Cooked-to-order breakfast (surcharge), access to a nearby health club and concierge services
  • Tour/ticket information, luggage storage and a front desk safe
Room features
All guest rooms are individually furnished, and include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and separate dining areas.
Other amenities include:
  • Heating and fans
  • Egyptian cotton sheets, Tempur-Pedic beds and down duvets
  • Hydromassage showers and hairdryers
  • Separate dining areas, communal kitchens and dishwashers

Languages

Chinese (Mandarin), English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Return airport shuttle (surcharge) from 8 AM to 11 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM: CAD 10 per person

Things to do

  • Access to nearby health club
  • Fitness centre

Family friendly

  • Laundry facilities
  • Microwave
  • Separate dining area
  • Washer/dryer

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Free food shopping service
  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (300 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors only accessible by stairs

More

  • Fireplace in reception
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Fan
  • Heating
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Hairdryer
  • Hydromassage showerhead
  • Shower

Entertainment

  • Netflix

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Free bottled water
  • Microwave
  • Oven
  • Rice cooker
  • Shared kitchen access
  • Stovetop
  • Toaster oven

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Mobile key entry
  • Washer and dryer

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11 PM
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 4 PM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: CAD 10 per person (approximately)
  • Airport shuttle fee: CAD 50 per person (one-way)
  • Airport shuttle fee per child: CAD 50 (one-way), (from 11 to 17 years old)
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
  • Late check-out fee: CAD 20 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

HB Guest Home 5 Guesthouse Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Waterloo
HB Guest Home 5 Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Guesthouse Waterloo

Frequently asked questions

Is HB Guest Home 5 pet-friendly?

No, pets are not allowed at this property.

How much is parking at HB Guest Home 5?

Self-parking and extended parking are free at this property.

What time is check-in at HB Guest Home 5?

Check-in is from 4 PM - 11 PM. Early check-in is available for a fee of CAD 20 (subject to availability). Late check-in is available from 11:30 PM to 12:30 AM for a fee of CAD 20.

What time is check-out at HB Guest Home 5?

Checkout is at 11 AM. Late checkout is available for CAD 20 (subject to availability).

Does HB Guest Home 5 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8 AM-11 PM on request. A fee of CAD 50 per person applies.

Where is HB Guest Home 5 located?

Situated in Waterloo, this guesthouse is within 1 mile (2 km) of City of Waterloo Museum, Conestoga Mall and Wilfrid Laurier University. Waterloo Park and University of Waterloo are also within 2 miles (3 km).

Can I cancel my reservation for free at HB Guest Home 5 and receive a full refund?

Yes, HB Guest Home 5 offers free cancellation on select room rates, because flexibility matters! Please refer to HB Guest Home 5 cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.6
Rating 10 - Excellent. 0 out of 10 reviews" "
" "10 - Excellent 0%
Rating 8 - Good. 1 out of 10 reviews" "
" "8 - Good 10%
Rating 6 - Okay. 1 out of 10 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 3 out of 10 reviews" "
" "4 - Poor 30%
Rating 2 - Terrible. 5 out of 10 reviews" "
" "2 - Terrible 50%

7.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Amenities

3.5/10

Property conditions & facilities

2.0/10

Eco-friendliness

2/10 Terrible

Majid
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE! The experience could not be worse. There is no motel! I was shown some pictures before I book but it was all just lies. Apparently, there is just some houses around Waterloo and they rent out the dirty empty rooms in those houses. They texted me before I get there and changed the address even though I had reservations. They are just a bunch of thieves in my opinion. They threatened me if I don’t get the room they showed me (dirty and disgusting with nothing in it but a terrible bed), there will be nothing else and even that will be given to someone else. It didn’t have a private bathroom as you can imagine despite what I had reserved! They even charged me more than what I booked ($138.10 for an awful place!). I was so tired from driving all day that I had to sleep somewhere. I can’t even believe this is on Expedia! I trusted Expedia site but maybe I shouldn’t have. If anyone reading this PLEASE DO NOT GO THERE IT IS JUST FRAUDULENT. They asked for either cash or E-transfer! If I had a choice I wouldn’t have stayed there in a million years. Please don’t ruin you trip by staying there. You don’t know what you will face and as I said, there is no motel anyway and it’s just a bunch of rooms in different houses and you have to share bathrooms with different people. This is for Expedia: At least make sure there is such a property and the photos and information they are posting is not fake before putting it on your website.
Stayed 1 night in Jul 2022

4/10 Poor

Qing Mei
Stayed 1 night in Jun 2022

2/10 Terrible

Angela
Travelled with family, Business traveller
Disliked: Staff & service
The owner is rude and did not open the door even though we paid for the stay and arrived before the time limit for checking out
Stayed 2 nights in Jan 2022

4/10 Poor

Bill
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not as advertised. No internet, no TV, shared washroom down the hall. Simply a bare cell of a room
Stayed 1 night in Nov 2021

2/10 Terrible

Ramone
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller
Business traveller
Liked: Cleanliness, staff & service
As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The front desk of this guest home was supposed to be open from 4pm to 11pm. It was not. Before my arrival I texted the guest home. I got a text back about 2 hours later. At that time I was already at the door of the home. Nobody was there to open the door even though I got there before 11pm. After waiting two hours outside the guest home I decided to go for something to eat. When I was at the restaurant the front desk person texted me back. She said that in five minutes she was going to open the door for me. I cancelled my order at the restaurant and rushed to the guest home. She did not arrive in five minutes, she actually arrived the next day! Can you believe it? About half hour later another guest arrived; she already have done her check in process so she had already a key of the front door. I asked this guest to allow me to get in. She did it. After this ordeal I could not sleep well. In addition, I never got a key of the house, so every time I needed to go out I had to ask another guest to agree to open the door to let me get in. Have you ever stayed in a hotel without getting a key of the room? That is just bad. Besides that, I got the basement room where all the sounds related to the activity of the main floor are heard. No good. I was waked up very early in the morning.
Stayed 1 night in Sep 2018

8/10 Good

Joanne
Stayed 1 night in Jul 2022