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"On arrival, the elevator did not work, and it did not work for most of our stay. We also did not have maid service. If you needed anything, you had to wait in a line in the lobby to ask for it. They provide shuttle service; however, if the shuttle is full, they will not come back to pick you up until the next allotted hour because they only have one van. So, plan for an uber type service. The restaurants on site are great as well as all staff. In regard to the pool area there are not enough beach chairs to accommodate guest."

"Clean room, comfortable bed and excellent service in the front desk by Reka"

"Quick and friendly check in and out. Clean decent room nothing over the top. Loved the balcony leading out to the pool. I don't like paying $29 nightly to park plus resort fee. The pool and surrounding deck/patio are nice. I would have liked it better had there been a jacuzzi. To get ice, had to go to the floor above and halfway down the hall with an undersized ice bucket. Loved being at the pretty Marina. Very close to Key West without the chaos. All and all a nice hotel experience. "

"Room was great. Loved the slippers."

"Clean rooms and great staff "

"The room is nice and clean, we don't really have any view. I would book ocean view next time. "

"They brought out an excavator to clean the beach while we were laying out and asked us to move "

"There were way too few lounge chairs at the pool. My first 2 days, a group of people had put stuff on nearly half the chairs and reserved them for their friends/family were not even in the pool area. They remained empty nearly half the day. Guests should be allowed to monopolize all the lounge chairs if there aren’t enough to go around. I’d recommend replacing some of the tables and chairs by the pool with more loungers. Otherwise, great hotel and extremely accommodating staff. Fabulous drinks and food."

"Great stay"