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"Clean and excellent location near mall and wonderful customer service."

"The location of the hotel and the size of the hotel room is good, but the actual room was in an ok condition, could be better, but I know they reason for the non-maintenance, but the problem is that the bathroom smelled of cigarette smoke even though it was a non smoking room. The staff at reception was pretty nice, but when I called ahead a couple times before my stay, they were rather rude. The amenities were basic and usable. Overall, I just hope they sort out their hotel politics soon because it's such a shame to see a famous and grand hotel get reduced to that state."

"ホテルでレシートを発行してもらえなかったので、星4つです。"

"The hotel is clean and safe. The only thing is the cardio room. The equipment needs to be sanitized, at least once a day. People using the equipment do not have anything to wipe them down after use. This is true especially for the treadmills that get sweated on and not cleaned properly."

"This hotel is ideally located in the centre of the city, it’s located right across 2 famous streets in Kuching. Hotel breakfast is great, rooms are clean and room cleaning is done daily."