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"Property needs renovation."

"The rooms are very old and smelly. The cleanliness is very poor. Terrible experience "

"There were several major issues during our stay at this hotel. Food hygiene: Throughout our three-day stay, the breakfast area was overrun with flies. They were landing on food en mass and staying there, especially on the uncovered breads and pastries. After observing for nearly an hour, one staff member told another to “zap” the flies. No effort was made to replace or cover the contaminated food. This was extremely unhygienic and unappetizing. Food quality: We had dinner at the hotel on our first night. Compared to other places like the Taj and Oberoi, the food here was mediocre, especially considering the comparable price. I would strongly recommend exploring other dining options. Lack of flexibility and poor customer service: When our flights were cancelled due to the war, every other hotel we had booked in India — including Taj and Oberoi — offered refunds without issue. This hotel did not. They ignored our initial requests, then dragged out the process, wasting hours of our time. It became clear that they prioritized money over basic fairness or guest care. Because of this, we had to scramble to rebook flights so we wouldn’t lose the money spent on this reservation. I had assumed a smaller boutique hotel might be more understanding in difficult circumstances, but that was not the case here. Facilities: The swimming pool is extremely shallow — too shallow for our six-year-old to enjoy. Additionally, the pool area was full of mosquitos. Overall, I would stay away."

"Wonderful property."

"I booked this hotel not knowing how it is going to be. I was very impressed with all their services, staff, cleanliness and over all how well kept this hotel is. "

"Very courteous staff, exceptionally convenient location considering its proximity to the railroad station which is a great plus and not far from the old walled city (from sight seeing or shopping for handicrafts POV). Hotel food is good although several additional dining options present within a couple of miles radius of this location. Chose this location given its proximity to the offices of interest during this stay, an important thing to consider given the busy traffic in this iconic historical city."

"The room was clean and had plenty of towels and pillows, the shower was powerful and warm. The staff were polite and helpful, always with a friendly greeting. The pool was a lovely bonus, and very peaceful."

"Clean room Great staff Ojas and Puran were excellent "

"We enjoyed our stay. "