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"Good"

"Wonderful, hot tub and room! Only question is why are they so stingy with towels? Only one towel per guest a day for both the hot tub and bath. "

"Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards. "

"All good, comfortable, clean and modern. Breakfast is a simple choice, choice of sandwich and a hot drink."

"Beautiful lobby with breath taking views of Lake Ashi, with modern amenities and plenty of Japanese touche. Free shuttle bus to Odarwa station and the fact Hakone ropeway and Pirate ship is only 5mins walk away. There’s coffee in the lobby and ice tea to settle in when you arrive. The onsen is great for those who dare to bath naked or you can opt for private onsen for a fee. Live the fact they had 2 electric massage chairs just outside the baths to wind down. Also you can book for massage at their onsite facility. Breakfast and dinner buffet was great - the only down side was it was repeated so could get a little boring if you stayed more than 2 nights. Overall, highly recommend this place. Came with my two kids who were under 10."

"Great place to stay as a family. "

"Impeccable service. The staff truly goes above and beyond to make your stay amazing! I would definitely stay here again in the future. "

"Amazing "

"Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious."