Airport Hotels, Hong Kong Intl. (HKG)

"Great"

"When we checked in the reception staff were polite but not too welcoming. Nothing was explained such as wi-fi, or the nearest MRT station, or that the address is on the access key holder, or the options to get to the airport. Little things that can make a huge difference to a guest's stay. On the other hand the housekeeping staff were friendly and courteous, regardless of the lack of a common language between us. I returned to reception later on to ask if there was any milk for the room and I received a stare, followed by a single "No". The bathroom wall facing the bed has a timber-like veneer which was covered in hand and finger prints. The tv turned on, but did not have any channel reception. This was promptly fixed once we called reception, and 2 attempts to explain it to the housekeeping staff. Bedding was clean. The young man that assisted us with storing our luggage after we checked out was friendly and polite. It's a good location being a stroll to Nathan Road, Temple Street, Jordan Road MRT station, Kowloon Park, Canton Road with the Royal Pacific Hotel and a couple of malls, and about a 15-20 minute stroll to Victoria Harbour/Star Ferry/Avenue of Stars."

"So convenient, beautiful and so clean hotel"

"Room appeared clean but had lots of allergens "

"The hotel is easy to find and its location is convenient. However, Registration is actually on the 3rd (?) floor but there is no sign at the entrance of the building/hotel or by the elevator to direct or instruct guests. The check-in process was inefficient because the staff asked us to type in all the required info. This should be the job of the staff who is familiar with all the required entries since they would be dealing with it day in and day out. As it was, my husband had to ask the staff what he needed to type which prolonged the check-in process. Not to mention that we were tired from traveling and we just wanted to go to our room! We were pleasantly surprised by how quiet our room was even though it faced the street. I personally didn't like that there was a big step to enter the bathroom. That can be hazardous! "

" Clean room and shops nearby."

"Very clean and relatively new hotel. Rooms are quite small, perhaps it’s a Hong Kong standard. "

"Same thing with my booking before. It was "linked" to another guest for some reason and I had to prove my confirmation. The hotel staff did not learn from the prior experience. Would definitely not recommend this hotel unfortunately."

"Everything was pretty good. But they gave us a corner room even though we requested a non-corner room. The screen mirroring for the tv did not work either. It would’ve been nice if we could enjoy some tv time during the night. "