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"I would say in general, the property is excellent. The staff was mostly helpful and polite; always with a smile and ready to answer every question we had or trying to accommodate our requests. The lady who greeted us and did our check-in was amazing. She answered all of our questions about tours and how to book them through the hotel. The morning buffet was very good, but I felt like the service went downhill after the first day we ate there. The gentleman at the host stand was not the nicest,...

"Property was great. Rooms were clean and comfortable. Staff was very friendly. Loved that they had a coffee shop on site. Central location. Easy walk to historic district. Uber rides were about 30 min to other neighborhoods. A lot of the

in the area close around 7. The churro place down the street was amazing. "

"Close to tourist attractions.

!! Good

selection. Easy to get uber. Several churches nearby. Staff were warm and hospitable."

"Great location. Highly recommend. Staff can arrange a nice car for Airport Transportation. Nice

included in stay. Highly Recommend."

"The Umbral was an amazing property within walking distance of El Zocalo and all of the shopping and

in the area. The Umbral is beautifully designed and my room was spacious, clean and comfortable. I look forward to staying there again soon."

"Very nice hotel and the staff were amazingly friendly and accommodating. Rooftop patio has a great view and pool, and the location is prime! Not a big fan of the Queen room for a couple as the wall that separates the bathroom from the bedroom doesnt go all the way, so if you get up to visit the bathroom at night the light and sound will wake your partner up"

"Good location. Modern, well appointed rooms with high ceilings but no window except the door - it is like sleeping in a tomb. Nice rooftop bar and pool, but pool not exclusive to hotel patrons and on the weekend, it was full of young people standing in pool and drinking (with glassware). Open public access to hotel floor - someone banged on our door late at night, Nice restaurant with beautiful candles in trees in courtyard entrance."

"Had a wonderfully relaxing stay although suffering from some heavy duty jet lag. This Eco property still has all the home comforts you’d expect from a four star hotel. Highly recommended, very handy and within walking distance of Gate 1 for the amazing Pyramids too!"