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"clean room staff nice"

"Lovely hotel close to the west lake. Super helpful staff, would recommend"

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"Very efficient and friendly check-in staff. We have a few kids and Leah was very patient"

"It was a decent hotel, large room size but non-smoking smelt so strongly of cigarettes we had to ask to move. Not many of the staff spoke English or at least not at the level to discuss the matter but this was solved using a translation app on my phone. To be fair to the staff, they got us an air prurifier and when that didn't work, they moved us to a different room without any quibble and that one fortunately did not smell. Gym was quite small but okay, however had one incident where my wife needed to use the facilities and the gym changing rooms did not have one, so we walked down the corridor to the adjoining spa and she used the toilet there. We were borderline aggressively chased then followed out despite us trying to explain what had happened."

"Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel. "

"方便"

"Convenient location with direct access to subway, restaurants and shopping. "

"Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing."