Conrad Hangzhou

Property class: 5 and above

Choose dates to view prices

Reviews

9.6 out of 10
Exceptional
Located close to Wushan Night Market and Hangzhou China Silk Town, Conrad Hangzhou provides a free food/drink shopping service, a terrace and dry cleaning/laundry services. Treat yourself to a body scrub, a hot stone massage or aromatherapy at Conrad Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a bar and a 24-hour health club, guests can connect to free WiFi in public areas.
The current price is ₹16,508
₹19,248 total
includes taxes & fees
8 Oct - 9 Oct

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for King Deluxe Room

A modern hotel room with a large bed, two bedside lamps, a nightstand, and a small table with a vase of flowers.

King Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Suite

A hotel room with a large bed, a TV on the wall, a view of the cityscape, and a window with curtains.

King Deluxe Suite

  • City view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe River View Room

A modern hotel room with a large bed, a desk with a chair, and a view of the cityscape through large windows.

King Deluxe River View Room

8.0 out of 10
Very good
(1 review)
  • River view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Room

A modern hotel room with a large bed, a seating area, and a view of the cityscape.

King Executive Room

  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Room

A modern bathroom with a marble shower, a bathtub, and a vanity with a large mirror.

King Accessible Room

  • City view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Conrad Suite

A modern hotel room with a large bed, a desk, a chair, a TV, and a city view.

King Conrad Suite

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Presidential Suite

A dining area with a round table set for six, surrounded by six brown chairs. The table is decorated with a floral centerpiece, plates, glasses, and cutlery. The room has a modern design with dark wood flooring, a high ceiling with exposed beams, and large windows offering a view of a cityscape and a body of water.

King Presidential Suite

  • City view
  • 3025 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Double Deluxe Room

A hotel room with two beds, a sofa, a desk, and a large window offering a city view.

Queen Double Deluxe Room

  • City view
  • 538 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Deluxe River View Room

A hotel room with a bed, a bedside table with a lamp, a vase with flowers, and a plate with apples.

Queen Double Deluxe River View Room

  • River view
  • 538 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Double Executive Room

A hotel room with two beds, a bedside table with a lamp, a small vase with flowers, and a tray with teapots and cups.

Queen Double Executive Room

  • City view
  • 538 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Twin Deluxe Room

A hotel room with two beds, a TV, and a chair.

Twin Deluxe Room

  • City view
  • 538 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Deluxe River View Room

A hotel room with two beds, a TV, and a chair.

Twin Deluxe River View Room

  • River view
  • 538 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive King River View Room

A hotel room with a large bed, a desk with a chair, a small table, and a view of a cityscape at night.

Executive King River View Room

  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen River View Room

A hotel room with two beds, a sofa, a small table, and a view of a cityscape at night.

Executive Queen River View Room

  • River view
  • 538 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Premium Room

A modern hotel room with a large bed, a desk, a green armchair, and a view of the cityscape through large windows.

King Premium Room

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family-friendly Queen Double Room

A hotel room with two beds, a sofa, and a view of the cityscape.

Family-friendly Queen Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Twin Room

A hotel room with two beds, a TV, and a chair.

Premium Twin Room

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Room

  • Sleeps 4

View all photos for King Deluxe Room

A modern hotel room with a large bed, a vanity with a mirror, and a walk-in closet.

King Deluxe Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Double Deluxe Room

A hotel room with two beds, a sofa, a desk, and a view of the cityscape.

Queen Double Deluxe Room

  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

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About the area

Located in Shangcheng neighbourhood, Conrad Hangzhou is connected to a shopping centre. Wushan Night Market and Hangzhou China Silk Town are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Xixi National Wetland Park. Don't miss out on a visit to Song Dynasty Town. Visit our Hangzhou travel guide
Map
228 Xinye Road, Jianggan District, Hangzhou, 310016

What's nearby

  • Hangzhou City Planning Exhibition Hall
    1 min walk - 0.2 km
  • Raffles City Hangzhou
    3 min walk - 0.3 km
  • Hangzhou Grand Theatre
    6 min walk - 0.5 km
  • MIXC Mall
    11 min walk - 1.0 km
  • Chongyi Church
    2 min drive - 2.3 km

Getting around

  • Hangzhou Railway Station (HZD)
    9 min drive
  • Jiangjin Road Station
    19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Restaurants

  • 老头儿油爆虾
    2 min drive
  • Executive Lounge
    2 min walk
  • 量子咖啡
    17 min walk
  • Blue Willow
    16 min walk
  • Spice X 巡湘记
    16 min walk

About this property

Conrad Hangzhou

  • Luxury hotel near West Lake
  • Located close to Wushan Night Market and Hangzhou China Silk Town, Conrad Hangzhou provides a free food/drink shopping service, a terrace and dry cleaning/laundry services. Treat yourself to a body scrub, a hot stone massage or aromatherapy at Conrad Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar and a 24-hour health club.
  • You'll also find perks such as:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), multilingual staff and massage treatment rooms
    • Luggage storage, free newspapers and a lift
  • Room features
  • All 306 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-compatible safes.
  • More amenities include:
    • Egyptian cotton sheets, rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with Jetted bath and rainfall showers
    • 55-inch TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 193.20 for adults and CNY 96.60 for children
  • 3 restaurants
  • A bar/lounge
  • Free manager's reception (select days)

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (17,287 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 30 2026 to September 6 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 419.76 per night.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 193.2 for adults and from CNY 96.6 for children
  • Fee for in-room wireless Internet: CNY 40 (rates may vary)
  • Rollaway bed fee: CNY 419.76 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Conrad Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 10:00 PM. The swimming pool will be unavailable from August 30 2026 until September 6 2026 (dates subject to change).

How much does it cost to stay at Conrad Hangzhou?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Conrad Hangzhou on 8 Oct 2026 start from ₹16,508, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Conrad Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Conrad Hangzhou?

Self-parking is free at this property.

What time is check-in at Conrad Hangzhou?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at Conrad Hangzhou?

Checkout is at noon.

Where is Conrad Hangzhou located?

Located in Shangcheng, this luxury hotel is within 6 mi (10 km) of Wushan Night Market, West Lake and Hangzhou China Silk Town. Broken Bridge and Hangzhou Tower Shopping Mall are also within 6 mi (10 km). Jiangjin Road Station is 19 minutes by foot and Qianjiang Road Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Conrad Hangzhou Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 77 out of 94 reviews
Rating 8 - Good. 12 out of 94 reviews
Rating 6 - Okay. 2 out of 94 reviews
Rating 4 - Poor. 2 out of 94 reviews
Rating 2 - Terrible. 1 out of 94 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room staff nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, buffet was wonderful, a great mix of western options and omelettes were made to order, nice selection of breads, pastries, fresh juices with an amazing view to enjoy your breakfast. Concierge at the front of the building, someone opening my taxi door, to offering to take my luggage, as well as someone standing at the elevators to guide you. Everything feels really well thought out and meticulous, you are truly cared for there. My best stay in china could not recommend enough.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new modern hotel with amazing staff! Clean, great options for breakfast Room very comfortable I love it!
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

excellent room service, clean and warm welcome
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super luxury, got a room on the 43rd floor with an amazing view. Very clean, quiet and comfortable. It's right next to an upscale shopping mall with good dining options. Overall, super happy, would stay there again!
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Everything just exceeded our expectations. Great room, amazing service from every staff in the hotel, good facilities, great placement, great view, good restaurants insiden the hotel. No complaints at all - it was even reasonable price compared with nearby hotels.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a commercial district and near upscale shopping malls, making shopping and dining convenient. The room is spacious, clean and stylish
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a very good hotel in this area
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and best lobby bar for quiet quality time
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel to my friends and I myself would definitely choose this hotel whenever I visit Hangzhou again.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good breakfast. 10/10 would recommend.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All just fine!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great. Except the ciggarete smoke comes to our toilet.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s not Conrad service we knew.
Stayed 1 night in May 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
除了房間較小！其他都可以
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
早餐需要排队的酒店还是第一次见。员工数量也明显不足，员工服务完全不到位，经常急匆匆的。
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
好
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

員工友善
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔 출장숙소로 다녀왔어요

깔끔하고 야경이좋은곳
Stayed 2 nights in Jan 2024