Hangzhou Westlake

Property class: 4

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
Located close to Hangzhou Jiali Center and Wulin Night Market, Hangzhou Westlake provides laundry facilities, a 24-hour gym and a restaurant. Guests can connect to free in-room WiFi.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Laundry room

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior King room

A hotel room with a bed, a desk with a chair, a window with a view of the outside, and a bathroom with a mirror and sink.

Superior King room

9.6 out of 10
Exceptional
(4 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Deluxe King Room

A hotel room with a large bed, a desk, a chair, and a view of a cityscape through large windows.

Business Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

A hotel room with two beds, a desk, and a chair.

Superior Twin room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Executive Room

A hotel room with a bed, a desk with a lamp, a chair, and a view of the cityscape through large windows.

Executive Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

A modern bedroom with a large bed, a window with shutters, and a bedside table with a lamp.

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Located in Downtown Hangzhou, a neighbourhood in Hangzhou, Hangzhou Westlake is in a shopping district and near a metro station. Hangzhou Jiali Center and Wulin Night Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    10 min walk - 0.9 km
  • Hangzhou Jiali Center
    3 min walk - 0.3 km
  • Wulin Night Market
    9 min walk - 0.8 km
  • Wulin Square
    17 min walk - 1.5 km
  • Hangzhou Tower Shopping Mall
    2 min drive - 1.9 km

Getting around

  • Longxiangqiao Station
    10 min walk
  • Hangzhou Railway Station (HZD)
    12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    39 min drive

Restaurants

  • 川味观（庆春店）
    2 min walk
  • Loom庐 Whisky&Cocktail
    3 min walk
  • 友·小海鲜Bistro
    2 min walk
  • 太二酸菜鱼
    2 min walk
  • Qingchunli
    3 min walk

About this property

Hangzhou Westlake

  • Upscale hotel remodelled in 2022 and located near West Lake
  • Located close to Hangzhou Jiali Center and Wulin Night Market, Hangzhou Westlake provides laundry facilities, a 24-hour gym and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Self-service breakfast (surcharge), a 24-hour front desk and tour/ticket information
    • Concierge services, a porter/bellboy and luggage storage
    • Multilingual staff
  • Room features
  • All 191 rooms have comforts such as air conditioning and smart speakers, in addition to thoughtful touches such as free stocked minibars and free WiFi.
  • More conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with rainfall showers and free toiletries
    • 55-inch LCD TVs with cable channels
    • Wardrobes/cupboards, mini fridges and smart speakers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for self-service breakfast: from approximately CNY 99 for adults and from CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hangzhou Westlake?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hangzhou Westlake?

Checkout is at noon.

Where is Hangzhou Westlake located?

Located in Downtown Hangzhou, this hotel is within a 10-minute walk of Hangzhou Jiali Center and Wulin Night Market. West Lake and Hangzhou Tower Shopping Mall are also within 1 mi (2 km). Longxiangqiao Station is 10 minutes by foot and North Zhonghe Road Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hangzhou Westlake Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 34 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 8 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good value and close to west lake
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Hamgzhou

Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are clean well daily and free snack & drinks provided. Breakfast is great with variety, but they need to improve their way of keeping the hot food warmer. Especially western food, it shouldn't be kept at room temperature.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The location is perfect, not too far to walk to the center. The air conditioning is not strong enough
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets.
Stayed 6 nights in Apr 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities

Disapointed

Booked two rooms that's were supposed to be supior king suites but instead got placed in the standard king suites facing a parking lot and old building. This automatically is a fail but it was a busy weekend and we didn't want to complain. Overall going after the Japanese look and Tech theme with robots for room service. Overall I had to hand was the floors on the first day as my shoes were sticking to something and we have a baby so better safe than sorry. Great location on shopping street close to transit and west Lake. Overall if we had been given the rooms we booked it would have been a 6 but not delivering on your promis a 3.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very high tech hotel
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2025