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"While this property shows promise, there are several significant concerns that warrant serious attention.Most critically, during our stay we experienced a safety incident in which a barn door in the bathroom became dislodged while being opened. The door nearly struck my children, and was only prevented from causing injury because I was able to catch it in time. This type of structural hazard is unacceptable & requires immediate remediation, not a temporary fix. The bathrooms & rooms overall are in need of proper, thorough renovation (stains on wall + sink). When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff. "

"ROACHES!! Saw baby and big roaches in the hall, near elevators "

"Breakfast was good. Valet parking was fast. But we went into the lounge for a cocktail and because they had a party they served us in plastic cups. With the price of there cocktail, it should never be served in a plastic cup."

"The young house keeper was the best on the 5th floor "