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Neptune Resort

3.5 star property
Neptune Resort offers a perfect balance of relaxation and convenience with its spa tub and outdoor pool—an urban retreat that rejuvenates the senses.

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Located steps from Pacific Fair Shopping Centre, Neptune Resort offers a peaceful escape amid activity. Unwind in the sauna, stay fit at the gym, or relax in the garden. Guests love the helpful staff and convenient shopping access.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 per cent for credit card payments
The front desk is open from Monday to Friday (8:30 AM to 5:00 PM), Saturday to Saturday (8:30 AM to 2:00 PM) and Sunday to Sunday (9:00 AM to noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.0 per day.
Cots (infant beds) are available for AUD 10.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Neptune Resort have a pool?

Yes, this property has an outdoor pool.

Is Neptune Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neptune Resort?

Self-parking is free at this property.

What time is check-in at Neptune Resort?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Neptune Resort?

Checkout is at 10 AM.

Where is Neptune Resort located?

Located in Broadbeach, this hotel is within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. Surfers Paradise Beach and Cavill Avenue are also within 3 miles (5 km). Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 368 out of 698 reviews
Rating 8 - Good. 234 out of 698 reviews
Rating 6 - Okay. 70 out of 698 reviews
Rating 4 - Poor. 20 out of 698 reviews
Rating 2 - Terrible. 6 out of 698 reviews

Reviews

Verified

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable&relaxing.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Keegan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, friendly staff, will stay again
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a block away from the Broadbeach centre and beach. Not so much of a pool on site for swimming, just a small shallow kids pool. Rooms are newly refurbished spacious and clean. Staff are super friendly, they attend to your request immediately. Great stay, highly recommended.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to beach, shops and dining. Perfect spot for a relaxing holiday.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Debra Marie

Liked: Cleanliness
Great location. Pool was lovely. Unfortunately our bed was quite hard you could feel the springs. Staff very friendly and welcoming.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Clean room
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and roomy and renovated so it was very nice with great facilities …… the resort was excellent in terms of its facilities but the location was superb….. close to casino, restaurants and cafes and Pacific Fair Shopping centre!!!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The penthouse has amazing views and plenty of room for a group/family. Easy walk to the downtown restaurant row area and Pacific Fair mall.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Marith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, near the beach and shoppingsenter.
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Louise Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment & lovely pool area.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Franz

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable unit. Helpful friendly staff. Great location, close to beach, shops and trams.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Wade

Liked: Cleanliness
Clean room
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. Staff were friendly. We had everything we needed
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jaimee

Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff everytime we saw them. The room was great, clean with everything you need. Couldn’t ask for a better location, within walking distance to just about everything you need. Will definitely stay here again!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped kitchen, resort in a good location for Tram and Pacific Fair. Good customer service.
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Vanessa

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were awesome but the room felt very dated. Toilet stopped working after first night as the wall buttons would jam. Notified staff and it was fixed same day but issue kept reoccurring buttons also appeared to be dirty. Photos online did not represent the room provided. Room was on lower level and extremely noisy due to outdoor traffic. Whole place is carpeted and that was loose in some sections. Kitchen was clean. Good for last minute escape but would not stay again.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable room with good facilities.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff were very polite and helpful. Great value and service!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and happy to help.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Meagan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location my teenage daughters loved being to close to Pacific Fair. Still close to the centre of broadbeach and the beach. The room was clean and modern. The bed was uncomfortable which was the only negative. Overall would stay again.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff. Room was clean and welcoming
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Very clean tidy and comfortable good location will be back.
Stayed 5 nights in Jun 2025