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Reviews of Hilton London Gatwick Airport

4 out of 5
Hilton London Gatwick Airport
South Terminal Gatwick Airport, Gatwick, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 764 out of 1268 reviews" "
Rating 8 - Good. 318 out of 1268 reviews" "
Rating 6 - Okay. 95 out of 1268 reviews" "
Rating 4 - Poor. 51 out of 1268 reviews" "
Rating 2 - Terrible. 40 out of 1268 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities
Very convenient location for an early flight, if you want to get to sleep early, that can be a challenge with noisy neighbours!!!
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 23 May 2024
Dear Dan,Thank you for sharing your experience. We're glad to hear you found our location convenient for your early flight. We apologize for any disturbance caused by noisy neighbours. We do our best to address noise issues promptly and ensure our guests have a pleasant stay. We hope to welcome you back for a more peaceful visit in the future.

8/10 Good

nael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected, nice staff, very convenient
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 22 May 2024
Dear Olivia,Thank you for your feedback! We're glad to hear that your stay met your expectations and that you found our staff nice and the location convenient. We look forward to welcoming you back soon!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel very welcome and safe at this hotel👍🙌
Stayed 2 nights in May 2024
Response from Hilton Gatwick Airport on 22 May 2024
Dear Marisol,Thank you for your feedback! We're delighted to hear that you always feel welcome and safe during your stays with us. We look forward to hosting you again soon!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff.Thefood was amazing.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 22 May 2024
Dear Lynn,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our staff and food to be amazing. We look forward to welcoming you back soon.

8/10 Good

Stephen, Iver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Gatwick was a great overnight option for an early flight departure from Gatwick South Terminal.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 21 May 2024
Dear Stephen,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The closest hotel to Gatwick South terminal, easily walkable to the departures area, through a covered walkway. So convenient for an early morning flight.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 21 May 2024
Dear Betty,Thank you for taking your time to leave us your feedback.We are pleased to hear that your found your stay convenient.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Christiane, Chambly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 22 May 2024
Dear Christiane,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and I especially liked the surrounding airport. Although there was a lack of pickles and could’ve used more pickles
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 20 May 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

4/10 Poor

Rae

Disliked: Property conditions & facilities
The food in this hotel was very expensive and completely inedible. The condition was not worth the cost nor the star rating. Disappointing.
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 20 May 2024
Thank you for taking the time to share your experience. We thrive to do our best for our guests. Please do not hesitate to get in touch with the Manager on Duty if there is anything that is not to your liking next time you stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 Excellent

Neil de

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for the airport
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 21 May 2024
Dear Neil De,Thank you for your feedback! We're glad to hear that your stay met your needs. If you have any further suggestions or requests, please let us know. We hope to welcome you back soon!

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to from the airport
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 19 May 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean hotel. Access to South terminal. Amazing soft comfortable bed!!!
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 19 May 2024
Thank you for your feedback. We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

6/10 Okay

Joanne, Delta

Travelled with partner
Very close to the airport terminals
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 17 May 2024
Dear JoanneThank you for your feedback.I am really glad to hear that you had pleasant stay with us.We are looking forward to welcoming you back soon.Kind regards,

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Crab tree products for hair and skin were lovely . The bath was deep with high sides. Surprisingly quiet for an airport location. I felt safe. Was disappointed with the early check in process . I thought 25 pounds a lot to add to the room cost. Still waiting to see what the actual charge for the room is as there looks to be 2 charges on my credit card . Otherwise friendly staff.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 15 May 2024
Dear Leslie,Thank you for taking your time to leave us your feedback.We are delighted to see the score you have given us. The pre authorisation takes 3-5 working days to release, but I have also forwarded you the final invoice for your reference.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient.
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 15 May 2024
Dear Helen,Thank you for taking your time to leave us your feedback about your recent stay with us.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Fabayo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 14 May 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean airport hotel ideal for an over night stay if you have an early morning flight.
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 14 May 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Duncan, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 14 May 2024
Thank you for your feedback! We are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 14 May 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to spend the night before transatlantic flight
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 12 May 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 Excellent

Shaida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel two minutes from the airport. Fantastic and easily commutable. Lovely staff and a nice hotel.
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 11 May 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to welcome you back soon. Kind regards,

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 12 May 2024
Thank you for your feedback! We hope to welcome you back soon. Kind regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Connected to airport very clean and nice room
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 11 May 2024
Dear Daniel,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 11 May 2024
Dear Kevin,Thank you for taking your time to leave us your feedback.We are delighted to see that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for one night prior to early morning flight. Food and service good. Very comfortable.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 10 May 2024
Dear Colin,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient for your overnight stay before your early morning flight. It's great to know that you enjoyed the food, service, and overall comfort of your stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The signage was not very good coming off the Nation Express bus had to ask for directions It was fine when coming through the airport terminal
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 19 May 2024
Thank you for taking a moment to share your experience. We are sorry to hear that the signage provided by the airport were not enough to find us easily. Our Executive team will review your comment and liaise with the airport if needed. We hope to have the opportunity to welcome you back soon. Kind regards.

8/10 Good

michael

Travelled with partner
Need to look into more Gluten & Lactose free options On the evening menu, as my wife had a very limited choice. For a big chain like the Hilton it’s very embarrassing.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 9 May 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited gluten and lactose-free options on our evening menu. We understand the importance of catering to dietary requirements and will certainly look into expanding our offerings in this regard. Your comments are valuable to us as we continuously strive to improve our services. If you have any specific dietary preferences or requirements for your next visit, please don't hesitate to let us know in advance, and we will do our best to accommodate them. We appreciate your patronage and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and high standard of finishes in room. Friendly staff
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 7 May 2024
Dear Paul;Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton London Gatwick soon.Kind Regards,Hilton London Gatwick

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk to the terminal . Room Very quiet,clean good quality handsoap/ shower products and nice fluffy white towels. Bed comfortable with good bedlinen . Breakfast was super..,really good choice and spotless hygiene..Only let down by poor quality coffee. All staff smiley and welcoming . An excellent start to our holiday.
Stayed 1 night in May 2024
Response from Hilton Gatwick Team on 6 May 2024
Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

2/10 Terrible

Rupa

Travelled with family
Disliked: Staff & service
At the time of check-in we were asked to pay and since the card machine was not working we paid cash. We were charged for the room again on the card that the room was booked with. When questioned we were given different answers by different people. Waiting for a refund since we were charged twice.
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 4 May 2024
Dear Rupa,Thank you for taking your time to leave us your feedback.Once again, our sincerest apologies for the double charge. Rest assured that the payment on the VISA card has been refunded this morning. We are very sorry that this has happened.Kind regards,

10/10 Excellent

peter

Liked: Staff & service, amenities
Proximity to terminal
Stayed 1 night in May 2024
Response from Hilton Gatwick Airport on 4 May 2024
Dear Peter,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton Reception team

10/10 Excellent

SUNIL

Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 22 May 2024
Dear Sunil,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Your comments are important and help us improve our services. We hope to welcome you back in the future.

10/10 Excellent

Asher, St Georges

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient…. Like the airport shuttle. Room was clean and comfortable
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 2 May 2024
Dear Asher,Thank you for your feedback! We are very happy to hear that your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Sincerely,

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really helpful my stay was very short as I had to leave at 3 am for my flight
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 2 May 2024
Dear Carole,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to overnight before flyonh
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 29 Apr 2024
Dear Eric,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 18 May 2024
Dear Robert,Thank you for taking your time to leave us your scores.We are delighted to hear that your stay was to your liking.We look forward to welcoming you to our hotel in the near future.Kind regards,

8/10 Good

Richard, RDtwo Blenheim

Travelled with partner
Room clean and quiet, but a very long walk. No help with suitcases when leaving. Excellent chicken sandwich on room service.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 26 Apr 2024
Dear Richard,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it. However i am sorry about the long walk and the lack of help.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay all the time, staff are lovely Food is good and rooms are great
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 24 Apr 2024
Dear Sarah,Thank you for choosing the Hilton London Gatwick and for taking the time to offer your feedback. We hope to see you again on a future visit to London Gatwick.Kind Regards,Hilton London Gatwick

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for the airport. The staff were helpful in giving me a ground floor room for a very elderly lady. Assistance in the morning were on time.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 23 Apr 2024
Dear Catherine,Thank you for your feedback and the 5* scores! We hope to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 Good

Michael, Peyia

Liked: Cleanliness, staff & service, property conditions & facilities
Good-sized room. Pleasant service. Walkable to South Terminal and shuttle to North Terminal.
Stayed 1 night in Jan 2024
Response from Hilton Gatwick Airport on 23 Apr 2024
Dear Michael,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to walk from the airport terminal thru a covered walkway was conviwnient. No need for taxi or shuttles. Clean, nice rooms. Breakfast buffet was worth the price!
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 21 Apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an executive room in the new building which was immaculate. Very easy to walk into south terminal. The front desk clerk was a little annoyed that I booked through Expedia not Hilton( I’m a Hilton member). Only complaint no help getting luggage to and from room. I had more than usual for a long trip . Lounge was well maintained and lovely hostess.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 21 Apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.However, we are sorry about not providing you the luggage assistance that you required. We will thoroughly review this matter and make sure we improve in the future.Looking forward to welcoming you soon again!Sincerely,

8/10 Good

louise

Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 10 May 2024
Dear Louise,We appreciate your positive feedback! If there's anything specific you'd like to highlight about your experience or if you have any suggestions for improvement, we'd love to hear them. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, highly recommend
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 14 Apr 2024
Dear David,Thank you for taking your time to leave us your feedback.We are delighted to have received your review,We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are great. Coffee in room. Bathtub not draining as quickly as I would prefer.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 13 Apr 2024
Dear David,Thank you for your feedback. We're glad to hear that you found the pillows comfortable and enjoyed having coffee in your room.We apologize for any inconvenience caused by the bathtub draining slowly. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for a more enjoyable stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 12 Apr 2024
Dear Scott,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

JANE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 12 Apr 2024
Dear Jane,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

8/10 Good

JULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with easy access to terminals at Gatwick. Very friendly front of house staff. Room clean and comfortable. Extras - soap, shampoo, creams etc. good and all well presented.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 10 Apr 2024
Dear Julia,Thank you for your feedback. We are happy that you found our front of house staff friendly and the room clean & comfortable. We always aim to help and be at your service. Please do not hesitate to contact us for any queries and we hope to have you stay with us again in the near future.Kind RegardsReception Team

8/10 Good

Freya, Rossland

Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 30 Apr 2024
Dear Freya,Thank you for taking your time to leave us your scores.We look forward to welcoming you back to our hotel in the near future.Kind regards,