Search Hotels Near Gateway West Shopping Center, Dover

"No"

"Our first room was HORRIBLE. Floor is sinking, it smelled like someone just smoked in there. Front door almost broke. Second room wasn’t ready yet when we arrived."

"Had a lot of fun in the casino and a delicious meal at the Italian restaurant. Front staff was not overly friendly at check-in. Rooms could use a little updating. Not sure why we didn’t get our room cleaned and fresh towels one day. Called housekeeping and they brought us fresh towels."

"Our booking was mishandled—our information was given to another guest and our room assigned to someone else. Even after verifying our photo ID, we were given “Jacob’s” room and details. Our reservation had been checked in over an hour before we arrived, meaning staff gave out our name, email, and address. We were reassigned rooms twice; keycards failed repeatedly, requiring three trips to the desk, and we considered leaving. Returning late from business, the same keycard that had worked 7–8 hours earlier no longer worked, nearly forcing a 2am complaint after a long day and exhaustion. The AC panel falls off. The elevator sensor malfunctions and closed on my friend. A door was propped open at 2am, raising serious security concerns about leaving valuables unattended. One mattress had a red stain resembling dried blood; the other had yellow stains resembling urine. Dead bugs were inside light casings. The bottom of the shower flexed as if I was going to fall through the floor. The only table is broken, one leg barely attached, leaning on the wall for support. The microwave was filthy, didn’t spin, and barely heated food. Shower temperature fluctuated constantly on the same setting, making it difficult and uncomfortable to use. Overall, the front desk employee appeared untrained—giving four keycards and three room numbers—and this stay was a deeply frustrating experience"

"Unfriendly and uncaring front desk employee. Shower flooring was damaged, I reported it right away and took a picture of it, he didn’t even care and just asked for the room #. We didn’t use the shower at all. At about 2:30 AM a loud sound( sounded like a pump) lasted for about 2 hours. At check out I didn’t even get a good morning or a thank you from the same person who checked us in. I would not recommend this location. We didn’t even wanted to stay for breakfast, we were happy to leave!!"

"It was less expensive. Wasn't expecting it to be fancy but our stay wasn't with out drama. Checking was not smooth. Desk Clerk was confused due to too many things happening at the same time. She gave us the wrong stlye room. Then had to what in the car for them to clean another room for 20 mins. The one of the cleaning staff didn't show up for work. Then there wasn't any remote for our TV. They had no replacement, so we had no TV. When we checked out the Clerk didn't know if we had paid a $100 deposit. So now I'm going to have to check my charge card to see. Supposed to have breakfast available but didn't see it and was never told anything. Glad to have left."

"Helpful and friendly staff. Comfortable and spotless room. Bed was great. Nicely decorated."

"Beautiful"

"Excellent place to stay if you are in the Dover area. Close to anything you’d need during your stay. Staff is very helpful and the breakfast was awesome."