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"Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc. "

"GREAT VIEWS of Mt Fuji while having breakfast. Good selection of food as well. Rooms were comfortable, Onsen access required a short walk through covered hallway but is accessible. Perfect location to the amusement park. Parking very accessible."

"Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!"

"beautiful location and memorable views,"

"All well"

"The hotel was a bit difficult to find and access at first, but once inside, it was very clean, spacious, and located in a nice area. The bed was comfortable, the staff were friendly, and breakfast was on point. However, the outdoor onsen didn’t appear very clean, so I didn’t use it. The biggest disappointment was the view of Mount Fuji. I booked this hotel expecting an unobstructed view based on the photos, but the view was restricted and not as advertised. Overall, it’s a decent and very clean hotel with great staff, but the lack of the promised Mount Fuji view was a letdown."

"Did not cook but kitchen was well equipped"

"Perfect place to stay. Its so clean, the staff is friendly, there is free shuttle by the hotel to/from Kawaguchiko station every 10 mins which takes literally 2 mins. Breakfast is included, very close to the kawaguchi lake. Highly recommended."

"100% recomendado !!"