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"Staff friendly - though clean you can see the bathrooms need updating - kind of small bathrooms but would appear to be bigger if you replaced baths with showers - was a fantastic location for departing on a cruise - we will Stay there again "

"Early check in are accommodated when possible. "

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"Great Location to Darling Harbor & Town Center."

"We were upgraded to a two bed apartment it was perfect. Everything was comfortable. Loved the use of The Darling pool facilities. "

"The team went out of there way to provide some additional services requested."

"We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation."

"Nice room with great view, room still wasn't ready at 3pm check in though"

"Great service.. plenty of bars within "