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Reviews of Peerless Hotel Durgapur

3 out of 5
Peerless Hotel Durgapur
Sahid Khudiram, City Centre, Durgapur, West Bengal

Reviews

5.8
Rating 10 - Excellent. 2 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 6 out of 20 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Biswajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 5 nights in Feb 2024

8/10 Good

Ujjal

Stayed 2 nights in Jan 2024

8/10 Good

BIBI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Anasuya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed linens are not cleaned.After requesting so many times, they changed the linens. They showed the accommodation to our driver, but when he came back to sleep, that place was taken by someone else and after requesting, they arranged a bed but asked my driver to sleep without a blanket in the middle of night. Horrible experience. Not recommending this place at all.
Stayed 2 nights in Dec 2023

2/10 Terrible

Chiranjib

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Kunal

Stayed 6 nights in May 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked couple of rooms for my parents and relatives to stay while we were visiting in-laws in Durgapur for a family function. Neither of the guests had a good time. The hotel was being renovated/repaired, not sure if that meant room services were supposed to be bad throughout the stay. Every request for service was delayed or not met. Hotel was too busy with a wedding reservation. Overall a bad experience and will rethink whether to book again in future.
Stayed 2 nights in Nov 2019
Response from General Manager, The Peerless Inn, Durgapur on 3 Dec 2019
Dear Guest, Apologized for the inconvenience caused during your stay. During your next visit we certainly provide prompt service as per your expectation. Kindly allow us to give a service recovery on your next visit.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Location is good but service not upto the mark.Room service unavailable after 10:30
Stayed 1 night in Aug 2019
Response from Hotel Management on 31 Aug 2019
Dear Guest, We Regret About The Inconvenience Caused To You regarding the Service. We already forward this to concern dept. for corrective action. Our Room Service is open 24*7 with limited menu. We will assure you we will serve you the food as per your preference. We Thank You For Your Encouraging Feedback About The Hotel. We Look Forward To Welcome You Back Soon.

10/10 Excellent

Riky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from General Manager on 23 Apr 2019
Dear Guest, Greetings from The Peerless Inn Durgapur !!! Thank you for your valuable feedback. we are happy to see that we will able to match your exceptions during your stay. we are welcoming back soon. Warm Regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Stay
Wonderful stay
Stayed 1 night in Apr 2019
Response from General Manager on 23 Apr 2019
Dear Guest, Greetings from The Peerless Inn Durgapur !!! Thank you for your valuable feedback. we are happy to see that we will able to match your exceptions during your stay. we are welcoming back soon. Warm Regards, General Manager

4/10 Poor

SG, WASH-DC

Liked: Property conditions & facilities
Disliked: Cleanliness
I booked this Hotel with my mind on the name of the Hotel, which was famous for it quality of service. It looked like that, this hotel is, now managed by some other company, taking the advantage of the Brand Name. With the exception of its Breakfast with warm reception at the restaurant. It was not a hotel during my stays. It was a fish market. They should know what the hospitality business is, and then run a hotel. The Expedia should remove this hotel from its list. This is my recommendation, as being born and brought up in the city, and went to visit there be nostalgic after a long time.
Stayed 2 nights in Dec 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for Durgapur
Rooms are much improved since recent renovations. The staff are lovely and so helpful. The restaurant could use work in food variety and quality. Beds are VERY firm.
Stayed 7 nights in Nov 2018

8/10 Good

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean nice place.
The only issue at this hotel is difference in rooms. The room sizes classified under one catagory are different size. Some are large and some small.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Enjoy the pleasant staff and good breakfast
Hotel staff are very accommodating. Breakfast is nice. Rooms are basic but adequate.
Stayed 4 nights in Nov 2017

2/10 Terrible

AMEET NANIGOPAL, KOLKATA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location but most clumsy dirty unclean hotel.
1) i was give room no. 206. ( 29/09/2017) 2) room had a smell of COKROACHES. 3) unclen dirty curtains in the room 4) more than 10 years old unclean furniture 5) low graded toileteries ( only small lux soap was given) 6) towels are old and has become yellow from white and must be 3 years old 7) same problem with bedsheets - very old bed sheets. 8) the ceiling of bathroom and bed room shows dampness . 9) the room should not be sold. THE ENTIRE HOTEL REQUIRES RENOVATION. THIS IS PROPERTY NOT TO BE SOLD. I HAD TO SHIFT TO the citi residency hotel ( next to peerless hotel ) AND THAT WAS A FATASTIC AND NICELY MAINTAINED HOTEL.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not sleep all night due to AC not working.
Hotel is for a good sleep and that us what it did not happen due to room too warm and AC not working. They fixed in the evening and broke middle of night.

8/10 Good

Walter, Olivehurst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise in Durgapur.
I needed a clean comfortable place at a reasonable price, and found it. The service was excellent.

6/10 Okay

Amit, Denver

Liked: Staff & service
Disliked: Room comfort
Friendly staff but hotel needs an upgrade badly
My wife and I stayed here for a couple of nights during theis Durga Puja. I really like the location of this hotel and the staff is very friendly. We had to wait around 30 mins to check-in as the reception desk couldn't find the email they normally receive from Hotels.com/Expedia. The hotel looks alright from outside but the rooms need to be upgraded asap. The elevators were tiny and you can hardly squeeze in 3 people at a time. Complimentary breakfast was just ok and not much to talk about. I dislike the fact that this is the best you can get in an industrial city like Durgapur.

8/10 Good

Gagan

Travelled with family
Liked: Staff & service, room comfort
3 star
Hotel is a little bit on the expensive side. Location is great, staff is friendly but the cleaning could be Better.
Stayed 2 nights in Jan 2021
Response from Sanjoy on 20 Jan 2021
Dear Mr. Gagan, Greetings from The Peerless Inn, Durgapur !!! Thank you for taking out time from your busy schedule for writing such a detailed and valuable review for us. We have noted down your observations and will look into the same. We shall be looking forward for your next visit and great experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heruntergekommen
Das Haus ist heruntergekommen. Eine Renovation wäre dringenst nötig. Die Hygiene ist nicht gegeben. Allerdings sind auch die andern Häuser in der Gegend nicht viel besser.