Search Hotels with Airport Transfers in Downtown Santiago

"We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks. I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service."

"This hotel is located in a historical section of Santiago. There are many excellent restaurants around the hotel which are easy to walk to. The staff were very accommodating and we enjoyed our stay."

"It was easy walking distance to the Cero San Cristobal Hill and also the Lastarria districts"

"Clean room, helpful staff and a good location!"

"The two floor suite has a big problem with the AC. The cleanliness also could improve, many areas in the apartment were full of dust."

"Location is central, but the area is not the nicest. The staff is very helpful. Room had a good size, however bathroom was not very clean upon arrival."

"LATAM and Delta changed my seats and not for the better. The hotel was above fabulous and it gets 5 stars."

"Everything was excellent, great location, great service, great room, very nice pool and amenities, and wonderful breakfast"

"1) Family with small mobile kids should not stay here, it is quite unsafe. Stairs have no railing and windows can be open with no safe railing so they could possibly climb and fall off. HEAVY SUPERVISION IS A MUST. 2) The pool cost money to use and has to reserved ahead of time. 3) No Toilet paper (ask for more but no response), or shampoo or soap. Only hand washing soap are available. 4) Place is dirty and kinda falling apart. PROS: We arrived early and they were very accommodating "