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"This was my first stay here and I was quite disappointed. The price is good, but the area didn’t feel very safe and the check-in process is inconvenient. If you want to park in the hotel garage, you need a key to open it, which means you have to check in first. However, if you park in the back lot and try to enter through the back door to reach the front desk, that door also requires a key. So when you first arrive, you can’t access the garage or the back entrance until after check-in. This was very inconvenient when carrying large luggage, and it would be even worse in bad weather. The room also had several maintenance issues. Both toilet paper holders were broken and the paper wouldn’t roll properly. The bathtub stopper didn’t work, so the tub couldn’t be used. The body soap dispenser in the shower was empty when we arrived. Also, the bathroom light and fan are connected to the same switch, so you can’t control them separately. Overall, the stay was not very comfortable."

"Clean room and great service "

"One of the nicer hotels in London!"

"It was a very busy night there with a lot of children in the pool which is ok but a lot of the children also filled the hot tub for lengthy times leaving no time for adults, it was loud but I could not hear it in my room, overall it was an excellent stay."

"It was a pleasure staying here the staff was excellent and the rooms were very well kept. Thank you! We enjoyed our stay."

"Clean room and very good breakfast. The room is starting to look a little tired"

"Good"

"Building is massive but once adjusted it was great. Amazing rooms, staff was amazing at front desk, only downside was that the pool was freezing. "

"Clean room. Staff was friendly and helpful "