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"Fridge broken bathroom lights permanently on, switch broken "

"We had a wonderful stay! The room was very clean and well maintained, which made us feel comfortable right away. The staff was warm, helpful, and attentive throughout our visit. The pool area was beautiful, clean, and enjoyable for the whole family. We especially loved how family-friendly the hotel was — it felt welcoming and convenient when traveling with children. We would gladly stay here again!"

"I highly recommend. It’s clean and beautiful. All the staff were amazing and helpful. Every staff we came across had the best energy. They made this vacation 10 times better."

"We have stayed mutiple times and like this resort. Friendly staff, enjoy daily activities, pools are nice. Beach is great and food is good. Rooms are clean and enjoy balcony view."

"The staff were extremely helpful and accommodating I do have to say because it's so busy in room service sometimes gets the order wrong but it really is a wonderful place to stay with so much to do that we definitely couldn't do everything we wanted to do we want to go back I do wish the pools were open later I wish they would be open at least till 9:00 p.m. and when other guests are walking by your room is quite loud and extremely disruptive especially late at night when you're trying to sleep in other guests are enjoying their late night activities or coming from the restaurants and bars and Casino."

"The food menu and times need to be reviewed. We ate out everytime because the food was not good. Also, the waitress at altantico buffet was rude. The staff overall was good to my son."

"Everything was awesome"

"No bad but pool close early 6pm "

"The 2 biggest problems with this resort are staff AND misrepresentation! Staff range from incompetent to indifferent, but misrepresentation is the biggest problem because that’s how most of us make our selection of a resort … we trust information. The ONLY people calling this a luxury resort, don’t know what luxury is. The facilities are nice, but luxury comes from guest service and the quality of food and beverage. Food was average for Punta Cana at best! If you choose this resort, choose it for size of room or the waterpark but don’t be fooled into thinking this is anything more than a solid middle tier. I have stayed at 10 different all-inclusive resorts in Punta Cana … this ranks 9th!!"