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"Bourbon Orleans is a great hotel. Centrally located in the French Quarter so everything is really walkable. The rooms are nice although the pillows are much to thick for me personally. Staff are very nice and helpful. This is our go to hotel when we stay in NOLA. I recommend."

"Great stay. Air conditioning unit was in sitting area so the kids on pull out froze to death in order to keep our side room cool. Would stay again."

"Good!"

"Check in is terrible. 10 stations and only 2 staff to check in people. Took 40 minutes to get through the line. Extra pillows were requested, not available we were told. NOT a good experience."

"Very kind, accommodating staff. Upgraded my room without asking. Allowed me early check-in upon arrival. Right at the end of Bourbon Street which was perfect for walking the city. I would stay here again! "

"Loved it"

"Terrible Staff. I arrived at the hotel around 3pm Front desk informed me that my room was to be ready @ 4pm. Which is totally understandable. I did arrive early. I came back to the hotel at 4. And still they claimed the room was not ready. 4pm is check in time. Front desk said “We will call you on your phone once it is ready Sir”. They never bothered to call me back, I called the customer service line and they hung up. lol. I’m not the type to be rude or cause a scene. But I did press them by 6pm to get my room ready. It was disheartening because I sat for 2 hours in the lobby watching others check in to their rooms with ease as they arrived. My room was delayed until 6:45pm. I was late for a dinner reservation because of this. This was my first experience in New Orleans. It was Mardi Gras weekend, and I understand that things happen especially during a holiday season like that. But it was the unprofessionalism of how the staff treated me. Not once did they show empathy or try to offer any concessions. You will be able to see all the action in the French Quarter right from your hotel room window. The location is perfect, the building is historical. And other than the rude front desk staff. It was overall a good place to stay."

"Convenient"

"All fine"