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"Very pleased with this hotel, so we came back when we retuened to Almaty. Very clean property. Rooms are beautiful and comfortable, with super clean comfortable bed. Wifi acceptable but could be improved. Front desk was extremely helpful with all needs. In a very nice neighborhood, and is located close to major train station, supermarket, major bus routes into city, and local parks. Will be happy to stay here again in the future."

"Older hotel, but in a good way. Not luxury but comfortable and quiet. good bed and work area and internet. Nice leafy area. 24 hour supermarket and money exchange steps away. Lots of restaurants within a 15 minutes walk. Good breakfast. Pleasant staff that usually included a fluent English speaker."

"I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you."

"cheap airport transfer using “YandexGO” app (airport wifi useless so ensure you’ve access to international data or buy local SIM to use - cost gbp 6 for 30+ minutes journey). hotel is significantly updated soviet era tower unlike headline promotion photo on website but smart & posh internally with lots of adjacent restaurants (up huge external staircase- no obvious lift & no connection from lobby). quick efficient friendly check in, clerk a mine of useful local transport info (bus 12 from stop opposite takes 25 minutes to reach ski lift and resort with snow in April for gbp 40pence). lots of good lifts in hotel, room old but fine- breakfast very good "

"Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate."

"safe and good"